Remote AI Support Specialist - Shape AI’s Future

EverAI Limited; United States; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off 4 weeks per year

Annual in-person gathering

Health & Wellness budget

Job summary

EverAI Limited is hiring a Customer Support Specialist to onboard customers, answer inquiries, and build strong relationships across our AI companionship platform. You’ll troubleshoot issues, assist with billing questions, and escalate technical defects with clear, customer-focused communication.

The role emphasizes CSAT targets, rapid response times, and ongoing QA to improve the Help Center and product experience. This is a fully remote, globally distributed team position.

Qualifications

• Prior experience in customer support, community management, or a similar role.
• Ability to provide effective troubleshooting and problem resolution.
• Familiarity with Discord, email-based support systems and ticketing tools (e.g., Zendesk, Intercom).

Responsibilities

• Provide outstanding customer support and onboarding.
• Respond to inquiries by email and other channels; resolve on first contact where possible.
• Troubleshoot product issues; explain features clearly with tailored responses.
• Handle billing and subscription questions per company policy.
• Escalate technical issues with clear details to the right team.

Skills

Customer support

Community management

Troubleshooting

Tools

Zendesk

Intercom

Discord

Job description

EverAI Limited is hiring a Customer Support Specialist to onboard customers, answer inquiries, and build strong relationships across our AI companionship platform. You’ll troubleshoot issues, assist with billing questions, and escalate technical defects with clear, customer-focused communication.

The role emphasizes CSAT targets, rapid response times, and ongoing QA to improve the Help Center and product experience. This is a fully remote, globally distributed team position.