Remote Live Chat Agent for AI Job-Search Platform

Jobright.ai; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Jobright.ai is seeking a Live Chat Agent to be a key contact for users, helping them understand the product, resolve issues, and maximize their Jobright.ai experience.

You will respond to inquiries via live chat, guide users through features and workflows, troubleshoot problems, escalate when needed, and document interactions. This remote role requires excellent English, empathy, and the ability to manage multiple conversations.

Qualifications

• Excellent written and spoken English.
• Strong customer-service mindset and empathy for users.
• Ability to manage multiple conversations while maintaining accuracy.
• Strong problem-solving and communication skills.
• Ability to work remotely within the United States during agreed service hours.

Responsibilities

• Respond to users through live chat in a timely, clear, and empathetic manner.
• Help users navigate product features and job search workflows.
• Troubleshoot common account, product, and technical issues.
• Escalate complex issues to the appropriate internal teams.
• Document conversations, resolutions, and recurring user problems.
• Share user feedback and product improvement opportunities with the team.
• Maintain a high standard of accuracy, professionalism, and privacy.

Skills

English proficiency

Customer service mindset

Multitasking

Problem solving

Remote work (US)

Job description

Jobright.ai is seeking a Live Chat Agent to be a key contact for users, helping them understand the product, resolve issues, and maximize their Jobright.ai experience.

You will respond to inquiries via live chat, guide users through features and workflows, troubleshoot problems, escalate when needed, and document interactions. This remote role requires excellent English, empathy, and the ability to manage multiple conversations.