Remote AI Engineer — Forward-Deployed, Delivery & Ops

Scale Army Careers; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Scale Army Careers is seeking an experienced Forward Deployed AI Engineer, Delivery and Operations to redesign survey workflows around AI agents. You will embed with Delivery, Operations, and Engineering to translate client requirements into agent-enabled surveys, tests, and deployments.

You will build, monitor, and improve AI-powered workflows with human-in-the-loop controls, integrate with Salesforce and internal tools, and ensure QA through structured outputs and audit trails.

Qualifications

• 5+ years of software engineering experience, including 2+ years building and deploying AI-powered workflows, agents, or automation in production business environments.
• Experience completing an agent-first redesign of a real business workflow, including establishing a baseline, redesigning the process, defining human responsibilities, and measuring results.
• Hands-on LLM experience with document extraction, classification, structured outputs, workflow routing, and agentic task execution.
• Experience evaluating non-deterministic systems.
• Production engineering experience with Python and at least one typed programming language.
• Experience integrating CRMs, internal tools, APIs, and data systems.
• Experience building human approvals, review queues, exception handling, and quality controls into production systems.
• Proven experience working directly with non-technical operators and translating complex workflows into practical tools.
• Ability to work from directional guidance and influence stakeholders without direct management authority.
• BS in Computer Science or a related field, or equivalent practical experience.
• Ability to travel occasionally to the US.
• US VISA as a tourist.
• Must be fluent in English & Spanish

Responsibilities

• Embed with Delivery and Operations to map the survey lifecycle from end to end, including tools, handoffs, exceptions, approvals, and bottlenecks.
• Establish measurable baselines for existing workflows before implementing automation.
• Redesign workflows around AI agents rather than adding AI to existing processes.
• Identify and prioritize additional AI opportunities across Delivery.
• Design and build AI-powered workflows using document extraction, structured outputs, workflow routing, and agentic task execution.
• Develop integrations through APIs, webhooks, and automation tools.
• Build evaluations and monitoring for AI-powered workflows and non-deterministic systems.
• Design production workflows with human-in-the-loop controls, including approval checkpoints, review queues, guardrails, audit trails, and exception handling.
• Document systems, workflow logic, prompts, and operating procedures.
• Build an AI agent that interfaces with external vendor support and automates outreach and negotiations.
• Create survey creation, translation, and fielding workflows with quality controls and human review steps.
• Collaborate with Salesforce and internal tools, translate non-technical workflows into practical tools.

Skills

Python development

Typed language

LLM workflows

Document extraction

Workflow routing

APIs & webhooks

CRM integration

Human-in-the-loop controls

Baseline measurements

Technical documentation

Travel flexibility

English & Spanish

Education

BS in Computer Science or related field

Tools

Salesforce

Zapier

AWS

Claude models

Amazon Bedrock

Databricks

Job description

Scale Army Careers is seeking an experienced Forward Deployed AI Engineer, Delivery and Operations to redesign survey workflows around AI agents. You will embed with Delivery, Operations, and Engineering to translate client requirements into agent-enabled surveys, tests, and deployments.

You will build, monitor, and improve AI-powered workflows with human-in-the-loop controls, integrate with Salesforce and internal tools, and ensure QA through structured outputs and audit trails.