Remote AI-Driven WFM & Compliance Ops Leader

Coinbase, Inc.; Austin (TX); Hybride; USD 150 000 - 205 000; Plein temps

Résumé du poste

Coinbase is seeking a senior WFM leader to redefine workforce strategy with AI-informed planning and executive-level influence. You will partner across Ops, Finance, Legal, and Compliance to ensure regulatory readiness while guiding capacity across product launches.

The role requires a strategic operator who translates complex dynamics into clear narratives for senior leadership, enabling growth in a fast-paced fintech environment.

Qualifications

• 5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning in regulated/fintech environments.
• Ability to influence across Finance, Legal, Compliance, Ops, and CX leadership without direct authority.
• Executive-level communication to translate complex workforce dynamics for leadership.
• Expertise in capacity planning, forecasting, and scenario modeling in back-office settings with AI considerations.
• Experience operating in or transitioning to an AI-informed workforce model.

Responsabilités

• Lead AI-informed capacity planning across Compliance and new product launches with hybrid human-AI staffing models.
• Present forecast risk and capacity tradeoffs to CX, Finance, and Compliance leadership with clarity.
• Build cross-functional partnerships to align workforce priorities and regulatory planning.
• Develop and manage OpEx forecasts for Compliance Operations including AI productivity gains.
• Design multi-scenario staffing plans balancing CS/Experience, cost, and AI leverage.
• Brief senior leadership on WFM performance, risk, and strategic direction.

Connaissances

Workforce forecasting

Capacity planning

Executive communication

Stakeholder management

Regulatory compliance

Data analysis

AI in workforce

WFM platforms

BI tools

Strategic planning

Outils

Assembled

Looker

Hex

SQL

Description du poste

Coinbase is seeking a senior WFM leader to redefine workforce strategy with AI-informed planning and executive-level influence. You will partner across Ops, Finance, Legal, and Compliance to ensure regulatory readiness while guiding capacity across product launches.

The role requires a strategic operator who translates complex dynamics into clear narratives for senior leadership, enabling growth in a fast-paced fintech environment.