Remote Senior WFM & Compliance Operations Leader

Coinbase, Inc.; Santa Fe (NM); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Coinbase is seeking a senior WFM leader to drive AI-informed capacity planning and regulatory-aware workforce strategy across Compliance and new product launches. You will partner with executive leadership to distill complex workforce dynamics into clear, decision-ready narratives for CX, Finance, and Compliance.

You will build cross-functional alliances with Ops, Product, Legal, and Compliance to align priorities, forecast risks, and resource tradeoffs, while shaping models for cost and

Qualifications

• 5+ years in senior Workforce Management, Operations, or Strategic Workforce Planning roles.
• Executive-level communication skills for senior leadership.
• Expertise in capacity planning, forecasting, and scenario modeling.
• Experience operating AI-informed workforce models and regulated environments.
• Experience with fintech/financial services operations.

Responsibilities

• Lead AI-informed capacity planning across Compliance and new product launches.
• Serve as senior WFM voice with executive leadership, translating dynamics into narratives for CX, Finance, and Compliance.
• Build partnerships across Ops, Finance, Product, Legal, and Compliance for workforce priorities and regulatory planning.
• Develop and manage cost models and OpEx forecasts for Compliance Operations with AI-driven productivity gains.
• Identify opportunities across Compliance Operations and drive initiatives from concept to execution.
• Lead execution of strategic and tactical plans to meet regulatory targets with clear tradeoffs for leadership.
• Create multi-scenario staffing plans balancing CX, Employee Experience, and AI leverage.
• Extend WFM expertise to Risk & Controls, Programs, and P&E as a center of excellence.
• Periodically brief senior leadership on WFM performance and strategic direction.

Skills

Executive communication

Stakeholder management

Analytical skills

WFM domain knowledge

Tools

Assembled WFM

Looker

Hex

Job description

Coinbase is seeking a senior WFM leader to drive AI-informed capacity planning and regulatory-aware workforce strategy across Compliance and new product launches. You will partner with executive leadership to distill complex workforce dynamics into clear, decision-ready narratives for CX, Finance, and Compliance.

You will build cross-functional alliances with Ops, Product, Legal, and Compliance to align priorities, forecast risks, and resource tradeoffs, while shaping models for cost and