Remote Senior WFM & Compliance Ops Leader, AI-Driven

Coinbase, Inc.; Jackson (MS); À distance; USD 120 000 - 170 000; Plein temps

Résumé du poste

Coinbase, Inc. is seeking a senior WFM leader to guide capacity planning and compliance operations in a remote-first environment. You will translate complex workforce data into executive narratives and partner across Ops, Finance, Legal, and Compliance to deliver AI-informed planning for new product launches.

You will drive strategic initiatives, model OpEx, and shape staffing in a fast-growing fintech setting while maintaining regulatory readiness and cost discipline.

Qualifications

• 5+ years in senior Workforce Management or strategic workforce planning roles.
• Experience with regulated or compliance-driven operations in financial services or fintech.
• Executive-level communication and ability to influence across senior leadership.
• Expertise in capacity planning, forecasting, and scenario modeling in complex environments.
• Experience operating with AI-informed workforce models and automation-driven productivity.
• Familiarity with modern WFM platforms and BI tools.

Responsabilités

• Lead AI-informed capacity planning and hybrid human-AI staffing models across Compliance and new product launches.
• Distill complex workforce dynamics into clear narratives for CX, Finance, and Compliance leadership.
• Build cross-functional partnerships and align workforce priorities with regulatory planning and resourcing needs.
• Develop and manage cost models and OpEx forecasts incorporating AI-driven productivity gains.
• Identify opportunities, build business cases, and drive initiatives from concept to execution.
• Lead implementation of strategic and tactical plans to meet regulatory targets with clear risk visibility.

Connaissances

Workforce Management

Operations Leadership

Executive Communication

Capacity Planning

AI in Workforce

Regulatory Compliance

Stakeholder Management

Outils

Assembled

Looker

Hex

Description du poste

Coinbase, Inc. is seeking a senior WFM leader to guide capacity planning and compliance operations in a remote-first environment. You will translate complex workforce data into executive narratives and partner across Ops, Finance, Legal, and Compliance to deliver AI-informed planning for new product launches.

You will drive strategic initiatives, model OpEx, and shape staffing in a fast-growing fintech setting while maintaining regulatory readiness and cost discipline.