Senior WFM Leader, AI-Driven Compliance Ops

Coinbase, Inc.

Dover (DE)

Hybrid

USD 180,000 - 240,000

Full time

3 days ago

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Job summary

Coinbase is seeking a senior Workforce Management leader to shape AI-informed capacity planning and strategic workforce decisions across Compliance and new product launches. You will serve as the senior WFM voice with executive leadership, translating complex workforce dynamics into clear narratives for CX, Finance and Compliance leaders.

Build cross-functional partnerships to align on resourcing, regulatory planning, and cost models.

Qualifications

5+ years of senior Workforce Management, Operations, or Strategic Workforce Planning experience in financial services/fintech.
Experience translating workforce dynamics into exec-ready narratives.
Experience with AI-informed capacity planning and regulatory environments.
Strong cross-functional collaboration with Ops, Finance, Legal, Compliance.
Ability to lead strategic and tactical plans with risk visibility.

Responsibilities

Lead AI-informed capacity planning and hybrid staffing models across Compliance and new product launches.
Present forecast risk and capacity tradeoffs to CX, Finance, and Compliance leaders without hand-holding.
Build partnerships across Ops, Finance, Product, Legal, and Compliance to align staffing priorities.
Develop and manage OpEx forecasts for Compliance Operations including AI-driven gains.
Identify opportunities and drive initiatives from concept to execution.
Brief senior leadership on WFM performance, capacity risk, and regulatory readiness.