Remote AI Deployment Strategist

Zoom; Montpelier (VT); Hybrid; USD 124.000 - 271.000; Vollzeit

Zusammenfassung

Zoom is seeking an experienced Solutions Engineer to deploy production AI agents for strategic customers within 90 days, collaborating with Sales, Product, and Engineering to prove value and accelerate the product roadmap. You will work hands-on with voice AI, integrations, and real customer data to scale deployments and improve platform capabilities.

The role emphasizes turning field insights into scalable features, bridging gaps, and transitioning pilots to ongoing services with documented

Qualifikationen

• 4+ years in customer-facing technical roles shipping complex SaaS or AI/ML solutions.
• Deploy LLM-based agents with tool use, multi-step orchestration, and guardrails into production environments.
• Expertise in ASR, TTS, turn-taking, and barge-in across providers.
• Build integrations with CRMs and telephony platforms using Python/TypeScript/Go.
• Write tests and iterate against measurable targets to validate agent performance.

Aufgaben

• Design and deploy production-ready AI agents during proof-of-concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases.
• Tune speech synthesis, turn-taking, and barge-in across providers to meet customer requirements.
• Build evaluation frameworks with scripted tasks and adversarial scenarios measuring resolution, containment, and CSAT.
• Trans­late field insights into reusable platform capabilities and document playbooks for scale.
• Transition pilots to Professional Services or partners with clear documentation and ongoing ops guidance.

Kenntnisse

Customer-facing roles

LLM deployment

Voice stack

Stakeholder communication

Contact center knowledge

Regulated industries knowledge

Tools

Python

TypeScript

Go

CRM integrations

Jobbeschreibung

Zoom is seeking an experienced Solutions Engineer to deploy production AI agents for strategic customers within 90 days, collaborating with Sales, Product, and Engineering to prove value and accelerate the product roadmap. You will work hands-on with voice AI, integrations, and real customer data to scale deployments and improve platform capabilities.

The role emphasizes turning field insights into scalable features, bridging gaps, and transitioning pilots to ongoing services with documented