Lead Production AI Deployment & Voice Agent Strategy

Zoom; Juneau (AK); Híbrido; USD 124.000 - 271.000; Jornada completa

Descripción de la vacante

Zoom is seeking an experienced Solutions Engineer to deploy production AI agents for strategic customers within a hybrid/remote framework. You will collaborate with Sales, Product, and Engineering to prove technical value, integrate with CRM and telephony systems, and turn pilots into scalable solutions.

You will design, deploy, and validate voice-enabled AI agents, tune ASR/TTS/turn-taking, and build reusable platform capabilities while delivering measurable outcomes and customer satisfaction.

Formación

• Demonstrate 4+ years in customer-facing technical roles shipping complex SaaS or AI/ML solutions (Solutions Engineering, Technical Account Management, or similar).
• Deploy LLM-based agents with tool use, multi-step orchestration, and guardrails into production customer environments.
• Apply voice stack expertise across ASR, TTS, turn-taking, and barge-in, including tuning at least one major provider (ElevenLabs, Azure, Cartesia, or similar).
• Build production integrations in Python with working knowledge of TypeScript or Go, connecting enterprise systems such as CRMs and telephony platforms.
• Write tests, log failures, and iterate against measurable targets to validate agent performance before go-live.
• Communicate technical concepts to business and engineering stakeholders with clarity and confidence.
• Bring contact centre domain knowledge (Genesys, Five9, NICE, Zoom Contact Center) or experience with AI agent platforms (Decagon, Sierra, or similar).
• Contribute to voice agent benchmarks, open-source projects, or have experience deploying in regulated industries (healthcare, financial services, telecom).

Responsabilidades

• Designing and deploying production-ready AI agents during proof-of-concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript.
• Engineering voice experiences by tuning speech synthesis, turn-taking, and barge-in across providers to match customer requirements and call profiles.
• Building evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gates.
• Capturing product gaps and contributing structured feedback to Engineering, generalising field solutions into reusable platform capabilities.
• Transitioning successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operation.

Conocimientos

Customer-facing roles

SaaS/AI solutions

Python

TypeScript

Go

LLM-based agents

Voice technology

CRM integrations

Testing & QA

Communication with stakeholders

Herramientas

Python

TypeScript

Go

Descripción del empleo

Zoom is seeking an experienced Solutions Engineer to deploy production AI agents for strategic customers within a hybrid/remote framework. You will collaborate with Sales, Product, and Engineering to prove technical value, integrate with CRM and telephony systems, and turn pilots into scalable solutions.

You will design, deploy, and validate voice-enabled AI agents, tune ASR/TTS/turn-taking, and build reusable platform capabilities while delivering measurable outcomes and customer satisfaction.