Production AI Deployment Lead (Remote/Hybrid)

Zoom; Cheyenne (WY); Hybride; USD 124 000 - 271 000; Plein temps

Résumé du poste

Zoom is seeking a technically adept specialist to deploy production AI agents for strategic customers. You will work across Sales, Product, and Engineering to prove value, integrating with CRMs, telephony, and data while shaping scalable platform capabilities.

You will design production-ready agents, tune voice components, and build evaluation frameworks to quantify success and drive adoption within Zoom’s hybrid work environment.

Qualifications

• 4+ years in customer-facing technical roles shipping SaaS/AI/ML solutions.
• Experience deploying LLM-based agents with tool use and orchestration.
• Voice stack expertise across ASR, TTS, turn-taking, and guardrails.
• Production integrations in Python with TypeScript or Go.
• Experience with CRM and telephony integrations.
• Write tests and measure agent performance.
• Communicate technical concepts to business and engineering teams.
• Knowledge of contact center platforms (Genesys, Five9, NICE, Zoom Contact Center).

Responsabilités

• Design and deploy production-ready AI agents during proof-of-concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript.
• Engineering voice experiences by tuning speech synthesis, turn-taking, and barge-in across providers to match customer requirements and call profiles.
• Building evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gates.
• Capturing product gaps and contributing structured feedback to Engineering, generalising field solutions into reusable platform capabilities.
• Transitioning successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operation.

Connaissances

LLM agents

Python & TypeScript

Voice tech

CRM & Telephony

Tests & QA

Communication to stakeholders

Customer-facing SaaS

AI/ML deployments

Outils

CRMs

Telephony platforms

Description du poste

Zoom is seeking a technically adept specialist to deploy production AI agents for strategic customers. You will work across Sales, Product, and Engineering to prove value, integrating with CRMs, telephony, and data while shaping scalable platform capabilities.

You will design production-ready agents, tune voice components, and build evaluation frameworks to quantify success and drive adoption within Zoom’s hybrid work environment.