Remote AI Deployment Lead

Zoom; Helena (MT); Híbrido; USD 124 000 - 271 000; Tempo integral

Resumo da oferta

Zoom is seeking an experienced Solutions Engineer to design and deploy production AI agents for strategic customers within 90 days, collaborating across Sales, Product, and Engineering to prove value and shape our product roadmap.

You will work hands-on with voice AI, integrations, and real customer data, turning field insights into scalable platform capabilities and accelerating revenue for Zoom’s offerings.

Qualificações

• 4+ years in customer-facing technical roles shipping complex SaaS or AI/ML solutions.
• Deploy LLM-based agents with tool use, multi-step orchestration, and guardrails into production environments.
• Apply voice stack expertise across ASR, TTS, turn-taking, and barge-in, including tuning at least one major provider.
• Build production integrations in Python with working knowledge of TypeScript or Go, connecting enterprise systems such as CRMs and telephony.

Responsabilidades

• Designing and deploying production-ready AI agents during proof-of-concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and TypeScript.
• Engineering voice experiences by tuning speech synthesis, turn-taking, and barge-in across providers to match customer requirements and call profiles.
• Building evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gates.
• Capturing product gaps and contributing structured feedback to Engineering, generalising field solutions into reusable platform capabilities.
• Transitioning successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operation.

Conhecimentos

Python

TypeScript

Go

LLM-based agents

Voice tech

Ferramentas

ElevenLabs

Azure

Cartesia

Descrição da oferta de emprego

Zoom is seeking an experienced Solutions Engineer to design and deploy production AI agents for strategic customers within 90 days, collaborating across Sales, Product, and Engineering to prove value and shape our product roadmap.

You will work hands-on with voice AI, integrations, and real customer data, turning field insights into scalable platform capabilities and accelerating revenue for Zoom’s offerings.