Remote AI Customer Success & Account Manager

Lever, Inc.; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Competitive compensation

Fast-paced environment

Open communication culture

Impact on AI solutions

Job summary

Central is hiring a Customer Success & Account Manager to manage a portfolio of customers, drive onboarding of AI agents, and ensure successful deployments across diverse systems. The role emphasizes proactive problem solving, healthy account management, and growth opportunities in an expanding AI-driven product suite.

You will engage in onboarding, configuration, and check-ins, with a focus on rapid resolution, clear communication, and contributing to product feedback loops.

Qualifications

• 2+ years of experience in a customer-facing B2B software role.
• Proven track record of independently managing customer accounts.
• Excellent spoken and written English communication skills.
• Experience configuring software applications.
• Technical proficiency to troubleshoot and learn new software.
• Strong organizational skills to manage multiple accounts and items.
• Experience in retention, renewal, and expansion conversations.
• Genuine interest in AI and its business applications.
• Ability to work during US business hours.

Responsibilities

• Own a book of customers and monitor live status, issues, and opportunities.
• Address customer questions, open items, and blockers promptly.
• Onboard customers by configuring AI agents and connecting supported systems.
• Test configurations and ensure readiness before launch.
• Troubleshoot issues independently and escalate when necessary.
• Document interactions and recurring problems to improve processes.
• Conduct onboarding, implementation, and check-in calls with customers.
• Monitor account health and identify churn risks early.
• Identify opportunities for account growth by understanding customer needs.
• Provide feedback to product teams on recurring issues and automation opportunities.

Job description

Central is hiring a Customer Success & Account Manager to manage a portfolio of customers, drive onboarding of AI agents, and ensure successful deployments across diverse systems. The role emphasizes proactive problem solving, healthy account management, and growth opportunities in an expanding AI-driven product suite.

You will engage in onboarding, configuration, and check-ins, with a focus on rapid resolution, clear communication, and contributing to product feedback loops.