Remote AI Customer Solutions Consultant

Ada; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Unlimited Vacation

Comprehensive Benefits: health, dental

Wellness Account

Employee & Family Assistance Plan

Flexible Work Schedule

Remote-First, In-Person Friendly

Learning & Development Budget

Work from Home Budget

Access to Cutting-Edge AI Tools

Hands-On with LLMs

Thriving Industry

Job summary

the company is an AI customer service company focused on delivering extraordinary support at scale. A Customer Solutions Consultant will support activation, growth, and retention for SMB and MME customers, ensuring value realization from our platform and services with self-service capabilities in mind.

The role emphasizes proactive engagement, data-driven decisions, and collaboration with Product, Engineering, and Marketing to improve offerings and outcomes for customers.

Qualifications

• 2+ years of Customer Success, strategy, management, implementation, or technology consulting experience in a scaled CS model.
• Working knowledge of APIs and SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.)
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Strong interpersonal skills to engage with technical and non-technical champions across the table.
• Experience building relationships with senior stakeholders is a plus.
• Technically and analytically curious, with data-driven insights guiding decisions.

Responsibilities

• Provide customer success and support to the company’s SMB and MME customers through resolving inquiries, advising with AI expertise, and ensuring value realization.
• Leverage internal tools, using AI and automation to surface actionable insights at scale.
• Design and execute automated and manual strategies (proactive touchpoints, demos, renewal discussions) to drive revenue and retention.
• Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources and drive goals.
• Handle escalated inquiries and manage a scaled book of business while ensuring alignment with customer goals after implementation.
• Identify at-risk customers and implement personalized engagement to improve retention and satisfaction.

Skills

Customer Success

Strategic thinking

Communication

Stakeholder management

Tools

Shopify

Salesforce

Zendesk

HubSpot

Job description

the company is an AI customer service company focused on delivering extraordinary support at scale. A Customer Solutions Consultant will support activation, growth, and retention for SMB and MME customers, ensuring value realization from our platform and services with self-service capabilities in mind.

The role emphasizes proactive engagement, data-driven decisions, and collaboration with Product, Engineering, and Marketing to improve offerings and outcomes for customers.