Remote AI Customer Service Specialist

Xperteez Technology Pvt Ltd; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

Xperteez Technology Pvt Ltd in the United States is seeking a Customer Service Subject Matter Expert to work as an hourly remote contractor. You will help create a dataset of natural, human-enacted customer service conversations used to train speech-to-speech AI agents, applying your experience in client communication, issue resolution, and CRM.

The role emphasizes professional English, escalation management, and adapting tone to reflect real-world scenarios while following project guidelines to

Qualifications

• Bachelor’s degree or higher or equivalent professional experience.
• 2+ years of professional Customer Service (call center) experience with client communication, issue resolution, and CRM.
• 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, or similar AI-related work.

Responsibilities

• Develop AI Training Content: Create natural, human-enacted customer service conversations across realistic support scenarios.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model’s accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.

Skills

Conflict Resolution

Voice Support

English

Escalation Management

Customer Service

Call Center

Issue Resolution

AI Training

Complaint Handling

Education

Bachelor’s degree or higher

Job description

Xperteez Technology Pvt Ltd in the United States is seeking a Customer Service Subject Matter Expert to work as an hourly remote contractor. You will help create a dataset of natural, human-enacted customer service conversations used to train speech-to-speech AI agents, applying your experience in client communication, issue resolution, and CRM.

The role emphasizes professional English, escalation management, and adapting tone to reflect real-world scenarios while following project guidelines to