Remote AI Customer Service SME (Flexible Hours)

YO AI Labs; New York (NY); À distance; USD 28 000 - 69 000; Plein temps

Résumé du poste

YO AI Labs is seeking experienced Customer Service SMEs to support an AI training project. You will create realistic conversations, evaluate AI responses, and provide expert feedback to improve communication, problem solving, and support quality.

Role is global and fully remote with flexible scheduling, approximately 15 hours per week. Prior AI training experience and strong English proficiency are required for US-based candidates.

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least 2 years of professional customer service experience.
• At least 1 year of AI training, data annotation, or AI evaluation experience.
• Strong knowledge of customer support workflows and issue resolution.
• C1+ spoken English proficiency for US-based candidates, with clear communication.
• Experience handling inquiries, complaints, and escalations.

Responsabilités

• Create natural customer service conversations based on realistic scenarios.
• Evaluate and rank AI responses for accuracy, fluency, and relevance.
• Assess customer support workflows, including troubleshooting, escalation, and resolution.
• Apply empathy, active listening, and professional communication techniques.
• Identify AI inaccuracies and potential biases.
• Follow project guidelines and maintain consistent quality.

Connaissances

Customer service

AI training

Communication

Problem solving

Attention to detail

Independent work

Formation

Bachelor's degree or equivalent

Description du poste

YO AI Labs is seeking experienced Customer Service SMEs to support an AI training project. You will create realistic conversations, evaluate AI responses, and provide expert feedback to improve communication, problem solving, and support quality.

Role is global and fully remote with flexible scheduling, approximately 15 hours per week. Prior AI training experience and strong English proficiency are required for US-based candidates.