Customer Support Specialist (Remote) | $10/hr

Codefeast; United States; Remote; USD 11,000 - 16,000; Part time

Job summary

Codefeast is seeking experienced customer service professionals to help create and review conversational data for training speech-to-speech AI agents. You will participate in natural, human-enacted conversations that reflect realistic customer support situations, such as inquiries, troubleshooting, account questions, complaints, and issue resolution.

This project-based role requires at least 2 years in customer service, 1 year in AI training, and strong spoken English with a US accent.

Qualifications

• At least 2 years of professional customer service experience.
• At least 1 year of AI training experience.
• Very strong spoken English with a natural US accent.
• Strong customer communication, listening, comprehension, and interpersonal skills.
• Experience resolving issues and handling varied customer situations professionally.

Responsibilities

• Participate in natural customer service conversations as a customer and/or representative.
• Simulate realistic support interactions and workflows.
• Follow provided scenarios, conversation guidelines, and project instructions.
• Maintain natural pacing, tone, pronunciation, and conversational flow.
• Ensure recordings sound authentic and conversational rather than read or scripted.
• Review assigned work and make corrections based on quality feedback when required.

Skills

Customer service experience

AI training experience

English (US)

Communication skills

Issue resolution

Job description

Customer Service AI Trainer – Speech-to-Speech Agents

Experience: 2+ years of professional customer service experience and 1+ year of AI training experience required

Job Type: Project-based

Compensation: $10/hr

Location: Remote

Role Overview

We’re seeking experienced customer service professionals to help create and review conversational data for training speech-to-speech AI agents. You’ll participate in natural, human-enacted conversations that reflect realistic customer support situations, such as inquiries, troubleshooting, account questions, complaints, and issue resolution.

Key Responsibilities

• Participate in natural customer service conversations as a customer and/or representative.
• Simulate realistic support interactions and workflows.
• Follow provided scenarios, conversation guidelines, and project instructions.
• Maintain natural pacing, tone, pronunciation, and conversational flow.
• Ensure recordings sound authentic and conversational rather than read or scripted.
• Review assigned work and make corrections based on quality feedback when required.

Key Requirements

• At least 2 years of professional customer service experience.
• At least 1 year of AI training experience.
• Very strong spoken English with natural US English accent and usage.
• Strong customer communication, listening, comprehension, and interpersonal skills.
• Experience resolving issues and complaints and handling varied customer situations professionally.
• Ability to communicate naturally and conversationally.

Preferred Experience

• Call center or contact center operations.
• Customer support, customer success, or client services.
• Technical support or help desk operations.
• CRM-based customer support workflows.
• AI training or conversational AI projects.