Remote Agritech Customer Success Specialist

InvestedintheMission; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Taranis is seeking a highly driven Customer Success Representative to own day-to-day customer success for an assigned portfolio. You will work with Regional Account Managers to drive adoption, retention, renewals, and expansion while traveling within the Midwest region and occasionally to HQ in Indiana.

Onboarding occurs at HQ, with a remote Midwest setup. The role requires proactive communication, ownership, and problem-solving to deliver ROI for growers and retailers, ensuring integration of

Qualifications

• 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role.
• Preferred strong understanding of corn and soybean production systems; but not essential.
• Proven drive to build trusted relationships, drive retention, and communicate value and ROI
• Takes responsibility for commitments and consistently follows through with minimal management oversight
• Manages multiple accounts, priorities, and deadlines effectively with limited oversight
• Identifies risks early, keeps stakeholders informed, and communicates before issues escalates
• Takes initiative, navigates ambiguity, and brings solutions rather than just problems
• Maintains a high standard for performance, customer impact, and execution
• Willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year

Responsibilities

• Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding, alignment, and expectation setting
• Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories
• Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform)
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Skills

Agricultural expertise

Agronomic knowledge

Customer relationship skills

Ownership & accountability

Independent execution

Proactive communication

Resourcefulness & problem-solving

Drive & results orientation

Flexibility

Tools

Salesforce

Google Workspace

Job description

Taranis is seeking a highly driven Customer Success Representative to own day-to-day customer success for an assigned portfolio. You will work with Regional Account Managers to drive adoption, retention, renewals, and expansion while traveling within the Midwest region and occasionally to HQ in Indiana.

Onboarding occurs at HQ, with a remote Midwest setup. The role requires proactive communication, ownership, and problem-solving to deliver ROI for growers and retailers, ensuring integration of