Remote Agritech Customer Success Specialist

Taranis; Midwest (WY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, vision insurance

401K matching

Laptop and home office setup funds

Travel/hardship flexibility

Job summary

Taranis, an AI-powered crop intelligence platform, is seeking a Remote Associate Customer Success Representative for the Midwest. You will own day-to-day customer success and engagement, working with Regional Account Managers to drive adoption, retention, and expansion.

This remote role requires proactive, accountable self-starters who can manage priorities, communicate risks early, and deliver ROI value stories. Occasional travel to HQ in Indiana is possible.

Qualifications

• 3+ years in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role.
• Strong understanding of corn and soybean production systems preferred.
• Proven ability to build trusted customer relationships and drive retention and ROI.
• Ability to manage multiple accounts with minimal oversight.

Responsibilities

• Partner with Regional Account Manager and Customer Experience as the territory’s CS Representative.
• Serve as the day-to-day operational contact for assigned accounts.
• Drive pre-season onboarding, alignment, and expectation setting.
• Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI value stories.
• Monitor account health, adoption, and engagement; identify risks and opportunities.
• Deliver ROI reviews and seasonal business summaries to support retention and renewals.
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers.
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars.
• Proactively resolve customer issues with a solutions-oriented mindset.
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG.
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution.

Skills

Agricultural expertise

Agronomic knowledge

Customer relationship

Ownership

Independent execution

Proactive communication

Resourcefulness

Results orientation

Flexibility

Tools

Salesforce

Google Workspace

Job description

Taranis, an AI-powered crop intelligence platform, is seeking a Remote Associate Customer Success Representative for the Midwest. You will own day-to-day customer success and engagement, working with Regional Account Managers to drive adoption, retention, and expansion.

This remote role requires proactive, accountable self-starters who can manage priorities, communicate risks early, and deliver ROI value stories. Occasional travel to HQ in Indiana is possible.