Hybrid Associate Customer Success Representative

InvestedintheMission; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Taranis is hiring an Associate Customer Success Representative in the upper Midwest to own daily engagement with a portfolio of customers. You will drive renewals, adoption of Taranis Intelligence programs, and ROI stories while partnering with Regional Account Managers and the Customer Experience Team.

Based in Fargo, ND, Sioux Falls, SD, or Minneapolis, MN, you will travel up to 35% to onboard and grow accounts, with onboarding at HQ in Indiana.

Qualifications

• Agricultural experience in retail, cooperatives, or agronomy and customer facing roles.
• Strong relationship-building to retain and grow accounts.
• Ownership mindset with ability to work with minimal supervision.
• Independent execution across multiple accounts and timelines.
• Proactive communication to raise risks early and offer solutions.
• Resourceful problem solving with a solutions focus.
• Ability to travel regionally to onboard and grow accounts (≈35%).
• Familiarity with Salesforce and related CRM tools is plus.

Responsibilities

• Partner with Regional Account Manager and Customer Experience as the territory’s CSR.
• Serve as day-to-day operational contact for assigned accounts.
• Lead pre-season onboarding and alignment with customers.
• Maintain high-touch engagement to capture ROI stories.
• Monitor account health and proactively identify risks and opportunities.
• Deliver ROI reviews and seasonal business summaries.
• Identify expansion and upsell opportunities with Regional Account Managers.
• Deliver trainings, platform walkthroughs, and webinars.
• Resolve customer issues with a solution-oriented approach.
• Maintain accurate activity and renewal status in Salesforce and GONG.
• Collaborate with Sales, Marketing, Product, and Flight Operations for seamless execution.

Skills

Agricultural expertise

Agronomic knowledge

Customer relationship

Ownership & accountability

Independent execution

Proactive communication

Problem solving

Drive & results

Flexibility

Tools

Salesforce

GONG

Google Workspace

Job description

About The Position

Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally.

Our Global Headquarters is in Westfield, Indiana, (soon to be Carmel, IN) with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com.

The Role

We are looking for a highly driven, customer-focused Associate Customer Success Representative who takes ownership, operates independently, and gets things done.

You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers and Customer Experience Team to drive agronomist and grower adoption, ROI customer value, retention, renewals, and expansion.

This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments.

This position is located in Fargo, ND; Sioux Falls, SD; Minneapolis, MN; and immediate surrounding areas and requires periodic travel to assigned customers in surrounding area. Occasional travel to HQ in IN is required periodically (once a quarter) throughout the calendar year. Onboarding for the role will take place at HQ.

The Goal of This Role

• Drive high renewal and upsell rates through measurable ROI delivery and consistent customer engagement
• Increase grower enrollment and adoption of Taranis Intelligence programs
• Identify and execute in-season expansion and upsell opportunities
• Support Regional Account Managers and Customer Experience Team in growing and deepening customer relationships in the field
• Ensure customers successfully operationalize Taranis within their workflows

Responsibilities

• Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding, alignment, and expectation setting
• Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories
• Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform)
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Requirements

• Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
• Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential
• Customer relationship skills – proven drive to build trusted relationships, drive retention, and communicate value and ROI
• Ownership & accountability – takes responsibility for commitments and consistently follows through with minimal management oversight
• Independent execution – manages multiple accounts, priorities, and deadlines effectively with limited oversight
• Proactive communication – identifies risks early, keeps stakeholders informed, and communicates before issues escalates
• Resourcefulness & problem-solving – takes initiative, navigates ambiguity, and brings solutions rather than just problems
• Drive & results orientation – maintains a high standard for performance, customer impact, and execution
• Flexibility – willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year

Preferred Qualifications

• Experience in Precision Agriculture or AgTech
• Familiarity with digital agronomy tools, imagery, or data-driven platforms
• Experience using Salesforce and Google Workspace; but not required