Hybrid Associate: Grower Success & ROI Advocate

Taranis; United States; Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Taranis is hiring an Associate Customer Success Representative in the upper Midwest to own daily engagement with a portfolio of customers. You will drive renewals, adoption of Taranis Intelligence programs, and ROI stories while partnering with Regional Account Managers and the Customer Experience Team.

Based in Fargo, ND, Sioux Falls, SD, or Minneapolis, MN, you will travel up to 35% to onboard and grow accounts, with onboarding at HQ in Indiana.

Qualifications

• Agricultural experience in retail, cooperatives, or agronomy and customer facing roles.
• Strong relationship-building to retain and grow accounts.
• Ownership mindset with ability to work with minimal supervision.
• Independent execution across multiple accounts and timelines.
• Proactive communication to raise risks early and offer solutions.
• Resourceful problem solving with a solutions focus.
• Ability to travel regionally to onboard and grow accounts (≈35%).
• Familiarity with Salesforce and related CRM tools is plus.

Responsabilités

• Partner with Regional Account Manager and Customer Experience as the territory’s CSR.
• Serve as day-to-day operational contact for assigned accounts.
• Lead pre-season onboarding and alignment with customers.
• Maintain high-touch engagement to capture ROI stories.
• Monitor account health and proactively identify risks and opportunities.
• Deliver ROI reviews and seasonal business summaries.
• Identify expansion and upsell opportunities with Regional Account Managers.
• Deliver trainings, platform walkthroughs, and webinars.
• Resolve customer issues with a solution-oriented approach.
• Maintain accurate activity and renewal status in Salesforce and GONG.
• Collaborate with Sales, Marketing, Product, and Flight Operations for seamless execution.

Connaissances

Agricultural expertise

Agronomic knowledge

Customer relationship

Ownership & accountability

Independent execution

Proactive communication

Problem solving

Drive & results

Flexibility

Outils

Salesforce

GONG

Google Workspace

Description du poste

Taranis is hiring an Associate Customer Success Representative in the upper Midwest to own daily engagement with a portfolio of customers. You will drive renewals, adoption of Taranis Intelligence programs, and ROI stories while partnering with Regional Account Managers and the Customer Experience Team.

Based in Fargo, ND, Sioux Falls, SD, or Minneapolis, MN, you will travel up to 35% to onboard and grow accounts, with onboarding at HQ in Indiana.