On-site Associate Customer Success Representative

InvestedintheMission; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Taranis, an AI-powered crop intelligence platform, is seeking a highly driven Customer Success Representative to own day-to-day success and engagement of an assigned customer portfolio, working with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.

This on-site role in Westfield, IN requires proactive, accountable, and resourceful individuals who travel up to 35% to onboard and grow accounts through ROI storytelling and proactive issue resolution.

Qualifications

• Agricultural expertise: 3+ years in agricultural retail, cooperatives, agronomy, or similar customer-facing roles.
• Agronomic knowledge: strong understanding of corn and soybean production systems preferred.
• Customer relationship skills: proven ability to build trusted relationships, drive retention, and communicate value/ROI.
• Ownership & accountability: takes ownership and follows through with minimal oversight.
• Independent execution: manages multiple accounts, priorities, and deadlines.
• Proactive communication: identifies risks early and informs stakeholders.
• Resourcefulness & problem-solving: takes initiative and offers solutions.
• Drive & results orientation: high performance and customer impact.
• Flexibility: willing to travel ~35% to onboard and grow accounts.

Responsibilities

• Partner with Regional Account Manager and Customer Experience as the territory’s Customer Success Representative.
• Serve as day-to-day operational contact for assigned accounts.
• Drive pre-season onboarding, alignment, and expectation setting.
• Maintain proactive, high-touch engagement to obtain ROI Value stories.
• Monitor account health, adoption, and engagement; identify risks and opportunities.
• Deliver ROI reviews and seasonal business summaries to support retention and renewals.
• Identify expansion and upsell opportunities with Regional Account Managers.
• Deliver trainings, platform walkthroughs, and webinars (virtual and in-person).
• Resolve customer issues with a solutions-oriented mindset.
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG.
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations.

Skills

Agricultural expertise

Agronomic knowledge

Customer relationship skills

Ownership & accountability

Independent execution

Proactive communication

Resourcefulness & problem-solving

Drive & results orientation

Flexibility

Job description

About The Position

Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally.

Our Global Headquarters is in Westfield, Indiana, with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com.

The Role

We are looking for a highly driven, customer-focused Customer Success Representative who takes ownership, operates independently, and gets things done.

You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.

This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments.

This position is located on-site in Westfield, IN, with periodic travel to customers.

The Goal of This Role

• Drive high renewal rates through measurable ROI delivery and consistent customer engagement
• Increase grower enrollment and adoption of Taranis Intelligence programs
• Identify and execute in-season expansion and upsell opportunities
• Support Regional Account Managers in growing and deepening customer relationships
• Ensure customers successfully operationalize Taranis within their workflows

Responsibilities

• Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding, alignment, and expectation setting
• Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories
• Monitor account health, adoption, and engagement, proactively identifying risks and opportunitiesic
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform)
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Requirements

• Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
• Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential
• Customer relationship skills – proven drive to build trusted relationships, drive retention, and communicate value and ROI
• Ownership & accountability – takes responsibility for commitments and consistently follows through with minimal management oversight
• Independent execution – manages multiple accounts, priorities, and deadlines effectively with limited oversight
• Proactive communication – identifies risks early, keeps stakeholders informed, and communicates before issues escalates
• Resourcefulness & problem-solving – takes initiative, navigates ambiguity, and brings solutions rather than just problems
• Drive & results orientation – maintains a high standard for performance, customer impact, and execution
• Flexibility – willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year

Preferred Qualifications

• Experience in Precision Agriculture or AgTech
• Familiarity with digital agronomy tools, imagery, or data-driven platforms
• Experience using Salesforce and Google Workspace; but not required