On-Site Customer Success Lead for AgTech

Taranis; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive Medical, Dental, Vision

401K matching

Company laptop

Home office setup funds

Job summary

Taranis, an AI-powered crop intelligence platform, is seeking an on-site Associate Customer Success Representative in Indianapolis. You will own day-to-day success for an assigned customer portfolio and work with Regional Account Managers to drive adoption, retention, renewals, and expansion.

You will be proactive, accountable, and resourceful, coordinating with internal teams to ensure customers embed Taranis into their workflows and achieve measurable ROI through ongoing engagement.

Qualifications

• 3+ years in agricultural retail, cooperatives, agronomy, or customer-facing ag roles.
• Strong understanding of corn and soybean production systems preferred.
• Proven ability to build trusted customer relationships and drive retention.
• Ownership, accountability, and ability to work independently.

Responsibilities

• Partner closely with Regional Account Manager and Customer Experience as the territory’s CS Representative.
• Serve as the day-to-day operational contact for assigned accounts.
• Drive pre-season onboarding, alignment, and expectation setting.
• Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories.
• Monitor account health, adoption, and engagement; identify risks and opportunities.
• Deliver ROI reviews and seasonal business summaries to support retention and renewals.
• Identify expansion and upsell opportunities and coordinate with Regional Account Managers.
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars.
• Proactively resolve customer issues with a solutions-oriented mindset.
• Maintain account activity, progress, and renewal status in Salesforce and GONG (ai platform).
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations.

Skills

Agricultural expertise

Agronomic knowledge

Customer relationships

Ownership & accountability

Independent execution

Proactive communication

Resourcefulness & problem-solving

Drive & results orientation

Flexibility

Tools

Salesforce

Google Workspace

Job description

Taranis, an AI-powered crop intelligence platform, is seeking an on-site Associate Customer Success Representative in Indianapolis. You will own day-to-day success for an assigned customer portfolio and work with Regional Account Managers to drive adoption, retention, renewals, and expansion.

You will be proactive, accountable, and resourceful, coordinating with internal teams to ensure customers embed Taranis into their workflows and achieve measurable ROI through ongoing engagement.