AgTech Customer Success Associate — On-Site IN

InvestedintheMission; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Taranis, an AI-powered crop intelligence platform, is seeking a highly driven Customer Success Representative to own day-to-day success and engagement of an assigned customer portfolio, working with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.

This on-site role in Westfield, IN requires proactive, accountable, and resourceful individuals who travel up to 35% to onboard and grow accounts through ROI storytelling and proactive issue resolution.

Qualifications

• Agricultural expertise: 3+ years in agricultural retail, cooperatives, agronomy, or similar customer-facing roles.
• Agronomic knowledge: strong understanding of corn and soybean production systems preferred.
• Customer relationship skills: proven ability to build trusted relationships, drive retention, and communicate value/ROI.
• Ownership & accountability: takes ownership and follows through with minimal oversight.
• Independent execution: manages multiple accounts, priorities, and deadlines.
• Proactive communication: identifies risks early and informs stakeholders.
• Resourcefulness & problem-solving: takes initiative and offers solutions.
• Drive & results orientation: high performance and customer impact.
• Flexibility: willing to travel ~35% to onboard and grow accounts.

Responsibilities

• Partner with Regional Account Manager and Customer Experience as the territory’s Customer Success Representative.
• Serve as day-to-day operational contact for assigned accounts.
• Drive pre-season onboarding, alignment, and expectation setting.
• Maintain proactive, high-touch engagement to obtain ROI Value stories.
• Monitor account health, adoption, and engagement; identify risks and opportunities.
• Deliver ROI reviews and seasonal business summaries to support retention and renewals.
• Identify expansion and upsell opportunities with Regional Account Managers.
• Deliver trainings, platform walkthroughs, and webinars (virtual and in-person).
• Resolve customer issues with a solutions-oriented mindset.
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG.
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations.

Skills

Agricultural expertise

Agronomic knowledge

Customer relationship skills

Ownership & accountability

Independent execution

Proactive communication

Resourcefulness & problem-solving

Drive & results orientation

Flexibility

Job description

Taranis, an AI-powered crop intelligence platform, is seeking a highly driven Customer Success Representative to own day-to-day success and engagement of an assigned customer portfolio, working with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.

This on-site role in Westfield, IN requires proactive, accountable, and resourceful individuals who travel up to 35% to onboard and grow accounts through ROI storytelling and proactive issue resolution.