Remote Agritech Customer Success Associate

Taranis; Westfield (IN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary with variable 

Medical, dental, vision insurance

401K matching

Company card for expenses

Home office setup funds

Job summary

Taranis is seeking a highly driven, customer-focused Associate Customer Success Representative to own day-to-day success and engagement of an assigned portfolio. You will work with Regional Account Managers to drive adoption, value, retention, renewals, and expansion.

This remote Midwest role requires proactive communication, ownership, and the ability to manage multiple accounts with minimal oversight. Expect quarterly HQ travel to IN and ongoing onsite training at onboarding, with travel up to

Qualifications

• 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
• Strong understanding of corn and soybean production systems is preferred
• Proven ability to build trusted relationships, drive retention, and communicate value and ROI

Responsibilities

• Serve as day-to-day operational contact for assigned accounts and collaborate with the Regional Account Manager
• Drive pre-season onboarding, alignment, and expectation setting with growers
• Maintain proactive, high-touch customer engagement to obtain ROI value stories
• Monitor account health, adoption, and engagement; identify risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver trainings, platform walkthroughs, and webinars; resolve issues with a solutions-oriented mindset
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG
• Collaborate cross-functionally to ensure seamless execution

Skills

Agricultural expertise

Agronomic knowledge

Customer relationships

Ownership

Independent execution

Proactive communication

Resourceful problem-solving

Results oriented

Flexibility

Tools

Salesforce

Google Workspace

Job description

Taranis is seeking a highly driven, customer-focused Associate Customer Success Representative to own day-to-day success and engagement of an assigned portfolio. You will work with Regional Account Managers to drive adoption, value, retention, renewals, and expansion.

This remote Midwest role requires proactive communication, ownership, and the ability to manage multiple accounts with minimal oversight. Expect quarterly HQ travel to IN and ongoing onsite training at onboarding, with travel up to