On-Site Customer Success Pro — AgTech Growth

Taranis; Westfield (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K matching

Company card for expenses

Laptop provided

Job summary

Taranis is seeking a highly driven Customer Success Representative to own day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.

This on-site role is located in Westfield, IN, with periodic travel to customers. You are proactive, accountable, and resourceful—able to manage priorities independently and communicate risks early with solutions in hand.

Qualifications

• 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role.
• Strong communication skills with ability to demonstrate ROI value to customers.
• Willingness to travel periodically to onboard and grow accounts (approx. 35%).

Responsibilities

• Serve as day-to-day operational contact for assigned accounts.
• Drive pre-season onboarding, alignment, and expectation setting.
• Maintain proactive high-touch customer engagement throughout growing season to obtain ROI value stories.
• Monitor account health, adoption, and engagement; identify risks and opportunities.
• Deliver ROI reviews and seasonal business summaries to support retention and renewals.
• Identify expansion and upsell opportunities and coordinate with Regional Account Managers.

Skills

Agricultural experience

Customer relationships

Ownership

Independent execution

Proactive communication

Tools

Salesforce

GONG

Job description

Taranis is seeking a highly driven Customer Success Representative to own day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.

This on-site role is located in Westfield, IN, with periodic travel to customers. You are proactive, accountable, and resourceful—able to manage priorities independently and communicate risks early with solutions in hand.