Product & Agricultural Technical Support Specialist

Ingersoll Rand; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Job summary

Ingersoll Rand is seeking a Product & Agricultural Technical Support Specialist in Chicago, Illinois. This role involves providing technical support to customers for both software and hardware issues, managing user access, and collaborating with technology specialists.

The ideal candidate will have a degree in Electronics or Telecommunication Technology, two years of relevant experience, and be bilingual in French and English. We offer comprehensive benefits including health care options and a 401(k) plan.

Qualifications

• Two years of experience in a similar position.
• Basic knowledge of electronics.
• Strong sense of customer service.

Responsibilities

• Provide technical support and assistance with software and hardware issues.
• Manage new user access and control customer access.
• Monitor reports to analyze and identify ongoing issues.

Skills

Bilingualism (French and English)

Customer service skills

Communication skills

Organizational skills

Knowledge of hardware and software

Education

Degree in Electronics or Telecommunication Technology

Tools

ZENDESK service ticket system

Job description

Product & Agricultural Technical Support Specialist

BH Job ID: BH-4284-1

SF Job Req ID: Technical Support Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Company description

With over 30 years of combined experience in agriculture and IT development, MAXIMUS, an INgersoll Rand company, designs innovative solutions at the cutting edge of technology. Do you have a passion for innovation and excellence in shaping tomorrow's agriculture? Join us and be a part of a dynamic, creative and forward‑looking team!

Summary

• Work with customers and end users to provide technical support and assistance with any software and hardware issues.
• Manage new user access and control customer access.
• Provide technical support to other Maximus technology specialists.
• Monitor monitoring reports to analyze and identify ongoing issues.
• All other related duties.

Conditions

• Start date: as soon as possible.
• Salary: based on experience.
• Workplace: Saint‑Bruno‑de‑Montarville.

Qualifications

• Degree in Electronics or Telecommunication Technology.
• Two years of experience in a similar position.
• Bilingualism (French and English) in speaking and writing.
• Spanish (a plus).
• In‑depth knowledge of hardware and software.
• Ability to quickly establish good working relationships with customers.
• Basic knowledge of electronics.
• Familiarity with the ZENDESK service ticket and complaint system.
• Strong sense of customer service.
• Ability to work well with people.
• Strong communication skills.
• Excellent organizational skills.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership—taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.