Innovative Agritech Tech Support Specialist

Ingersoll Rand; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Job summary

Ingersoll Rand is seeking a Product & Agricultural Technical Support Specialist in Chicago, Illinois. This role involves providing technical support to customers for both software and hardware issues, managing user access, and collaborating with technology specialists.

The ideal candidate will have a degree in Electronics or Telecommunication Technology, two years of relevant experience, and be bilingual in French and English. We offer comprehensive benefits including health care options and a 401(k) plan.

Qualifications

• Two years of experience in a similar position.
• Basic knowledge of electronics.
• Strong sense of customer service.

Responsibilities

• Provide technical support and assistance with software and hardware issues.
• Manage new user access and control customer access.
• Monitor reports to analyze and identify ongoing issues.

Skills

Bilingualism (French and English)

Customer service skills

Communication skills

Organizational skills

Knowledge of hardware and software

Education

Degree in Electronics or Telecommunication Technology

Tools

ZENDESK service ticket system

Job description

Ingersoll Rand is seeking a Product & Agricultural Technical Support Specialist in Chicago, Illinois. This role involves providing technical support to customers for both software and hardware issues, managing user access, and collaborating with technology specialists.

The ideal candidate will have a degree in Electronics or Telecommunication Technology, two years of relevant experience, and be bilingual in French and English. We offer comprehensive benefits including health care options and a 401(k) plan.