Remote Agricultural Tech Support and Training Specialist

Ingersoll Rand; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental and vision coverage

Paid time off

Employee stock options

Job summary

Ingersoll Rand is hiring a Technical Support Specialist position, which involves providing training and support for Maximus products remotely. The role focuses on troubleshooting customer issues and working with distributors.

Candidates should hold an Associate's degree and have at least 2 years of experience in a related field. The position offers a salary range of $40,000-$60,000 and a comprehensive benefits package supporting employees' health and financial future.

Qualifications

• 2+ years of related experience; live production experience on sow farms preferred.
• Valid USA driver's license.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails.
• Coordinate with USA & Canada support teams.
• Train equipment installers and customers on product functions.
• Follow-up with key accounts for additional training needs.

Skills

Basic electronic knowledge

Industry Knowledge

Familiarity with smart controllers

Bilingual (English and Spanish or French)

Education

Associate's degree

Tools

Zendesk software

Multimeter

Job description

Ingersoll Rand is hiring a Technical Support Specialist position, which involves providing training and support for Maximus products remotely. The role focuses on troubleshooting customer issues and working with distributors.

Candidates should hold an Associate's degree and have at least 2 years of experience in a related field. The position offers a salary range of $40,000-$60,000 and a comprehensive benefits package supporting employees' health and financial future.