Agritech Tech Support Specialist — Bilingual (FR/EN)

Ingersoll Rand; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Product & Agricultural Technical Support Specialist in Cincinnati, Ohio. The ideal candidate will have a degree in Electronics or Telecommunication Technology and two years of relevant experience. Responsibilities include providing technical support, managing user access, and monitoring issues.

This role requires bilingualism in French and English, strong customer service skills, and the ability to establish good working relationships. We offer a comprehensive benefits package, including health care options, a 401(k) plan, and paid time off.

Qualifications

• Two years of experience in a similar position.
• Spanish language skills are a plus.
• Ability to work collaboratively with others.

Responsibilities

• Provide technical support and assistance to customers.
• Manage new user access and control customer access.
• Monitor reports to identify ongoing issues.

Skills

Bilingualism (French and English)

Strong communication skills

Customer service skills

Knowledge of hardware and software

Ability to establish relationships

Basic electronics knowledge

Familiarity with ZENDESK system

Education

Degree in Electronics or Telecommunication Technology

Job description

Ingersoll Rand is seeking a Product & Agricultural Technical Support Specialist in Cincinnati, Ohio. The ideal candidate will have a degree in Electronics or Telecommunication Technology and two years of relevant experience. Responsibilities include providing technical support, managing user access, and monitoring issues.

This role requires bilingualism in French and English, strong customer service skills, and the ability to establish good working relationships. We offer a comprehensive benefits package, including health care options, a 401(k) plan, and paid time off.