Remote Agency Services Leader (Contracts & Licensing)

Symetra Financial Corporation; Farmington (CT); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Symetra Financial Corporation seeks an Agency Services Manager to develop leaders, strengthen service, and shape operations for a growing part of the business. You will lead Unit Managers for Contracts & Licensing and two trainers, guiding onboarding, licensing, appointments and ongoing service for financial professionals and distribution partners.

You will drive operational performance, quality assurance, and readiness through training while partnering with Compliance, Legal and other teams.

Formación

• Proven experience leading managers and developing people.
• Track record of improving service, quality and team performance in complex operations.
• Experience guiding cross-functional initiatives and process/tech changes.

Responsabilidades

• Lead and develop leaders, coaching front-line managers and two trainers.
• Oversee contracting and licensing operations to ensure timely, accurate service.
• Oversee quality assurance for Contracts & Licensing and partner with Compliance and Legal.
• Guide trainers on onboarding, learning, and training for new technology and processes.
• Translate strategy into execution with clear plans, milestones and outcomes.
• Manage operating budgets, staffing and capacity, and explain variances.
• Represent Agency Services in leadership and cross-functional meetings and with senior leaders.

Conocimientos

Leadership

Operations management

Budget management

Quality assurance

Training & development

Cross-functional collaboration

Educación

College degree or equivalent

Descripción del empleo

Symetra Financial Corporation seeks an Agency Services Manager to develop leaders, strengthen service, and shape operations for a growing part of the business. You will lead Unit Managers for Contracts & Licensing and two trainers, guiding onboarding, licensing, appointments and ongoing service for financial professionals and distribution partners.

You will drive operational performance, quality assurance, and readiness through training while partnering with Compliance, Legal and other teams.