Agency Services Leader — Operations & Training

Symetra; Bellevue (WA); On-site; USD 120,000 - 165,000; Full time

Job summary

Symetra seeks an Agency Services Manager to develop leaders and strengthen service across Contracts & Licensing. You will lead Unit Managers, oversee two trainers, and drive onboarding, licensing, appointments and ongoing service for financial professionals and partners.

This role blends daily operational leadership with strategic transformation efforts, requiring a proven people leader with a strong background in agency operations and compliance.

Qualifications

• Significant leadership experience in service or operations.
• Proven track record of improving service and quality in complex operations.
• Experience leading cross-functional initiatives with measurable results.
• Strong business acumen, budgeting, and staffing decisions.

Responsibilities

• Lead and develop front-line managers and two trainers; set clear expectations.
• Own contracting and licensing operations to ensure timely, accurate service.
• Oversee quality assurance, strengthen controls and reduce rework.
• Guide onboarding, learning, cross-training and new technology readiness.
• Translate strategy into executable plans with owners and milestones.
• Manage operating budgets and allocate resources effectively.

Skills

Leadership experience

Operations leadership

Budget management

Cross-functional collaboration

Strategic planning

People development

Education

Bachelor's degree or equivalent

Job description

Symetra seeks an Agency Services Manager to develop leaders and strengthen service across Contracts & Licensing. You will lead Unit Managers, oversee two trainers, and drive onboarding, licensing, appointments and ongoing service for financial professionals and partners.

This role blends daily operational leadership with strategic transformation efforts, requiring a proven people leader with a strong background in agency operations and compliance.