Remote Agency Services Leader: Contracts & Licensing

Symetra Financial Corporation; Farmington (CT); On-site; USD 120,000 - 170,000; Full time

Job summary

Symetra Financial Corporation in Farmington, CT, seeks an Agency Services Manager to lead Contract & Licensing teams, drive onboarding and licensing of financial professionals, and support growth across Life, Retirement, and Benefits lines.

The role blends day-to-day operational leadership with strategic initiatives, requiring a proven people leader who can manage managers, trainers, and cross-functional partners while ensuring compliance and quality.

Qualifications

• Progressive leadership experience in service or operations.
• Proven ability to improve service, quality and team performance.
• Experience leading cross-functional initiatives with measurable results.
• Strong budgeting, staffing and resource decision-making.
• Clear, confident communication and credibility with senior leaders.

Responsibilities

• Lead and develop leaders. Coach and empower front-line managers and two trainers.
• Own operational performance. Manage contracting and licensing operations, ensuring timely, accurate service.
• Turn quality insights into improvement. Oversee quality assurance for Contracts & Licensing and drive process improvements.
• Strengthen training and readiness. Guide onboarding, ongoing learning and cross-training for new technology and processes.
• Translate strategy into execution. Prioritize growth initiatives and deliver clear plans with milestones.
• Manage budgets and resources. Prepare operating budgets and staffing recommendations, monitor expenses.
• Represent Agency Services with confidence. Interact with Distribution, New Business, Tech and Finance; communicate progress and decisions.

Skills

Leadership

Cross-functional leadership

Budgeting

Process improvement

Communication

Ownership

People development

Education

Bachelor's degree or equivalent relevant work experience

Job description

Symetra Financial Corporation in Farmington, CT, seeks an Agency Services Manager to lead Contract & Licensing teams, drive onboarding and licensing of financial professionals, and support growth across Life, Retirement, and Benefits lines.

The role blends day-to-day operational leadership with strategic initiatives, requiring a proven people leader who can manage managers, trainers, and cross-functional partners while ensuring compliance and quality.