Remote Unit Manager - Life Insurance Service & Ops

Symetra; Bellevue (WA); Hybrid; USD 66,000 - 110,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecomm.

401(k) with company match up to 6%

Paid time off and holidays

Company matching charitable giving

Benefits overview

Job summary

Symetra is seeking a Unit Manager to lead and develop a 6+ member life insurance customer service operations unit. You will coach staff, set performance expectations, oversee training, and ensure SLA adherence while handling escalations and process improvements.

You should have strong leadership, customer service experience, and a background in life insurance or operations. The role offers flexible full-time or hybrid telecommuting with competitive compensation and benefits.

Qualifications

• High School diploma required.
• Bachelor's degree or equivalent work experience required.
• Excellent interpersonal and communication skills.
• Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
• Demonstrated ability to manage multiple priorities in a fast paced and changing environment.
• Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
• Previous supervisory experience preferred.
• Previous customer service experience required.
• Previous Life Insurance experience preferred.
• Previous experience in an operations environment.
• Working knowledge of common software applications, business platforms.

Responsibilities

• Provide coaching, feedback and developmental opportunities and building effective teams.
• Set clear expectations and holding employees accountable for performance.
• Oversee training and development of employees and making effective staffing decisions.
• Provide coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
• Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes.
• Manage the daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Defining short-term goals and objectives for their work group.
• Effectively communicate unit/department/company goals to achieve understanding and acceptance.
• Continuously build subject matter expertise by being a student of the business, demonstrating technical knowledge of policies and procedures.
• Manage essential support functions and special projects as needed.
• Assist in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

Skills

Leadership

Communication

Prioritization

Customer service

Supervisory experience

Life Insurance experience

Education

High School diploma

Bachelor's degree or equivalent

Tools

Software knowledge

Job description

Symetra is seeking a Unit Manager to lead and develop a 6+ member life insurance customer service operations unit. You will coach staff, set performance expectations, oversee training, and ensure SLA adherence while handling escalations and process improvements.

You should have strong leadership, customer service experience, and a background in life insurance or operations. The role offers flexible full-time or hybrid telecommuting with competitive compensation and benefits.