Remote Agency Services Leader: Contracts Licensing Training

Symetra; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Symetra is seeking an Agency Services Manager to develop leaders, strengthen service and help shape the future of a growing business unit. Reporting to the AVP, Agency Services, you will lead Unit Managers responsible for Contracts & Licensing and quality assurance for that work, and directly manage two Contracts & Licensing trainers.

This role combines day-to-day operational leadership with strategic initiatives and transformation.

Qualifications

• Progressive experience in service or operations leadership.
• Experience directly managing and developing other people managers.
• Experience improving service and performance in a complex operational environment.
• Strong business and financial acumen with data-driven decision making.

Responsibilities

• Lead and develop leaders; coach front-line managers and two trainers.
• Manage contracting and licensing operations through managers; ensure timely, accurate service.
• Oversee quality assurance; use results to strengthen controls and reduce rework.
• Guide training and readiness; shape onboarding and ongoing learning.
• Translate strategy into execution with clear plans, milestones and accountability.
• Manage budgets and staffing; balance service, quality, cost, and change delivery.

Skills

People leadership

Operational leadership

Cross-functional collaboration

Budget management

Quality assurance

Change management

Education

Bachelor's degree or equivalent

Job description

Symetra is seeking an Agency Services Manager to develop leaders, strengthen service and help shape the future of a growing business unit. Reporting to the AVP, Agency Services, you will lead Unit Managers responsible for Contracts & Licensing and quality assurance for that work, and directly manage two Contracts & Licensing trainers.

This role combines day-to-day operational leadership with strategic initiatives and transformation.