Agency Operations Manager

CrucialPoint; Los Angeles (CA); Remote; USD 48,000 - 62,000; Part time

Job summary

CrucialPoint is seeking an operations-focused contractor to partner with the founder, rolling out and running processes across CrucialPoint and Symby. This is a hands-on, execution-driven role that turns defined workflows into repeatable systems.

You’ll manage the weekly delivery rhythm, track capacity, onboard new clients and team members, and flag issues early with proposed fixes. The role is remote, aligned to Mountain Time, 35–45 USD/hour, part-time to full-time with a 90-day milestone.

Qualifications

• 4+ years running operations, project delivery at a marketing or digital agency.
• Strong understanding of marketing workflows; not required to be an email expert.
• Proficiency with process documentation and systems.

Responsibilities

• Turn defined processes into working systems: ClickUp structure, templates, checklists, SOPs, cadences
• Run the weekly delivery rhythm: what’s due, who owns it, what’s slipping, what’s blocked
• Keep the team on process and on schedule
• Track capacity across the team
• Own onboarding for new clients and new team members so it’s consistent every time
• Flag early when something isn’t working, with a proposed fix

Skills

Operations management

Project management

Marketing knowledge

ClickUp

Asana

Attention to detail

Tools

ClickUp

Asana

Job description

CrucialPoint and Symby | Remote (US) | Contractor | $35 to $45 USD/hour

About us

CrucialPoint is a retention and lifecycle marketing agency based in Utah. We run email, SMS, and lifecycle programs for US-based DTC, CPG, and restaurant brands across Klaviyo, Braze, and Customer.io. Symby is our sister agency, a productized Klaviyo and Shopify service for growing DTC brands. Together we’re a distributed team of about 30 and growing. We’re building a leaner, more systematized, AI-forward operation across both agencies, and we’re looking for someone to own the operations side.

The role

You’ll work directly with the founder to roll out and run operational processes across CrucialPoint and Symby. This is a hands‑on, execution-focused role.

• Turn defined processes into working systems: ClickUp structure, templates, checklists, SOPs, cadences
• Run the weekly delivery rhythm: what’s due, who owns it, what’s slipping, what’s blocked
• Keep the team on process and on schedule
• Track capacity across the team so we know who has room before we commit to new work
• Own onboarding for new clients and new team members so it’s consistent every time
• Flag early when something isn’t working, with a proposed fix

Who you are

• 4+ years running operations, project management, or delivery at a marketing or digital agency
• Broad marketing knowledge. You don’t need to be an email expert, but you understand the work well enough to know when it’s off track.
• Strong hands‑on experience with ClickUp, Asana, or similar
• Detail‑oriented and driven. Things don’t fall through the cracks on your watch.
• Available during Mountain Time business hours

How we work

Remote, Mountain Time hours, independent contractor. $35 to $45 USD per hour depending on experience. Part‑time to full‑time, with flat‑rate structure possible once established. 90‑day trial period with clear milestones, then ongoing.