Remote Agency Operations & Projects Lead

THINKINK; Boston (MA); Remote; USD 110,000 - 150,000; Full time

Job summary

THINKINK in Boston is seeking an experienced Agency Operations & Projects Manager to lead operations, workflow planning, resource management and delivery across multiple accounts in a remote setup.

You will partner with leadership and cross-functional teams to improve visibility, efficiency and accountability, maintain PM systems, and help scale operations for a fast-moving agency. Strong organizational and communication skills are essential.

Qualifications

• 10 years of experience in agency operations or project management within PR/communications or creative services.
• Strong understanding of agency workflows, client delivery operations and resource management.
• Experience managing multiple concurrent projects across cross-functional teams.
• Experience building project estimates, managing scopes of work and budgets.
• Experience working with agency project management systems such as Workamajig, Workbook or Function Point.
• Strong organizational, communication and problem-solving skills.
• Ability to operate in fast-moving agency environments with shifting priorities and deadlines.
• Strong attention to detail and follow-through.
• Comfortable working across multiple stakeholders and teams simultaneously, as well as directly with clients.

Responsibilities

• Build and manage project plans, timelines and workflows across multiple client accounts.
• Coordinate project timelines, deliverables and dependencies across teams.
• Monitor project progress and identify delivery risks, bottlenecks or operational gaps.
• Maintain and optimize the agency’s project management system, templates and operational workflows.
• Build project estimates, scopes of work (SOWs), timelines and operational plans with leadership and account teams during sales/onboarding.

Skills

Agency operations

Project management

Delivery management

Resource management

Cross-functional coordination

Remote team leadership

Stakeholder management

Operational planning

Tools

Workamajig

Workbook

Function Point

Job description

THINKINK in Boston is seeking an experienced Agency Operations & Projects Manager to lead operations, workflow planning, resource management and delivery across multiple accounts in a remote setup.

You will partner with leadership and cross-functional teams to improve visibility, efficiency and accountability, maintain PM systems, and help scale operations for a fast-moving agency. Strong organizational and communication skills are essential.