Remote Afterhours Support Specialist (Evenings & Weekends)

Angels of Care Pediatric Home Health; Albuquerque (NM); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health, dental & vision plans

HSA/FSA

Mental wellness benefits

401K

Insurance discounts

Job summary

Angels of Care Pediatric Home Health is seeking an Afterhours Associate to provide timely, compassionate support to patients and families from a remote location, with required on-site training at a local New Mexico branch. Candidates must reside in the New Mexico area.

This role covers evenings, nights, and weekends, handling inbound calls, documenting interactions, and coordinating scheduling. You will ensure timely resolution and a clean handoff at shift end to maintain continuity of care in

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office.
• Bilingual in Spanish preferred (not required).

Responsibilities

• Remain available and engaged for the full duration of your scheduled shift.
• Answer and manage inbound calls as they are received.
• Return missed calls and voicemails within 15 minutes.
• Deliver excellent customer service to patients, families, and internal team members.
• Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams.
• Accurately document all patient-related interactions immediately.
• Coordinate coverage needs by following established escalation processes.
• Transition open issues clearly and thoroughly at the end of your shift.

Job description

Angels of Care Pediatric Home Health is seeking an Afterhours Associate to provide timely, compassionate support to patients and families from a remote location, with required on-site training at a local New Mexico branch. Candidates must reside in the New Mexico area.

This role covers evenings, nights, and weekends, handling inbound calls, documenting interactions, and coordinating scheduling. You will ensure timely resolution and a clean handoff at shift end to maintain continuity of care in