After Hours Associate

Angels of Care Pediatric Home Health; Albuquerque (NM); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health, dental & vision plans

HSA/FSA

Mental wellness benefits

401K

Insurance discounts

Job summary

Angels of Care Pediatric Home Health is seeking an Afterhours Associate to provide timely, compassionate support to patients and families from a remote location, with required on-site training at a local New Mexico branch. Candidates must reside in the New Mexico area.

This role covers evenings, nights, and weekends, handling inbound calls, documenting interactions, and coordinating scheduling. You will ensure timely resolution and a clean handoff at shift end to maintain continuity of care in

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office.
• Bilingual in Spanish preferred (not required).

Responsibilities

• Remain available and engaged for the full duration of your scheduled shift.
• Answer and manage inbound calls as they are received.
• Return missed calls and voicemails within 15 minutes.
• Deliver excellent customer service to patients, families, and internal team members.
• Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams.
• Accurately document all patient-related interactions immediately.
• Coordinate coverage needs by following established escalation processes.
• Transition open issues clearly and thoroughly at the end of your shift.

Job description

Work Location:

This is a remote role with required on-site training at a local branch office. Candidates must reside in the New Mexico area.

Work Hours:

Overnight and weekends

The Afterhours Associate serves as a critical point of contact for Angels of Care outside of standard business hours, providing timely, professional, and compassionate support to patients, families, and internal teams. This role supports evening, overnight, and weekend operations by managing inbound calls, resolving issues in real time, and ensuring accurate communication and documentation.

The Afterhours Associate prioritizes first-call resolution, follows established escalation processes to address scheduling and coverage needs, and ensures a seamless handoff of unresolved matters at the end of each shift to maintain continuity of care and operational excellence.

In this role, you will:

• Remain available and engaged for the full duration of your scheduled shift.
• Answer and manage inbound calls as they are received.
• Return missed calls and voicemails within 15 minutes.
• Deliver excellent customer service to patients, families, and internal team members.
• Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams.
• Accurately document all patient-related interactions immediately.
• Coordinate coverage needs by following established escalation processes.
• Transition open issues clearly and thoroughly at the end of your shift.

Qualifications:

• High school diploma or equivalent
• Excellent communication and organizational skills
• Proficiency with Microsoft Office
• Bilingual in Spanish preferred (not required)

Why Angels of Care

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.