Remote Afterhours Care Associate (Overnights & Weekends)

Angels of Care Pediatric Home Health; Albuquerque (NM); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical, Dental, & Vision Plans

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Pet, Home, and Auto

Job summary

Angels of Care Pediatric Home Health is seeking an Afterhours Associate for a remote role with required on-site training at a local Albuquerque, NM branch. The position supports evening, overnight, and weekend operations, handling inbound calls and ensuring accurate documentation and communication for patients, families, and internal teams.

Responsibilities include first-call resolution, timely responses, and following escalation processes to maintain continuity of care.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office.
• Bilingual in Spanish preferred (not required).

Responsibilities

• Remain available for the full duration of your scheduled shift.
• Answer and manage inbound calls as they are received.
• Return missed calls and voicemails within 15 minutes.
• Deliver excellent customer service to patients, families, and internal team members.
• Resolve issues in real time, including documenting interactions and updating schedules.
• Accurately document all patient-related interactions immediately.
• Coordinate coverage needs by following escalation processes.
• Transition open issues clearly at shift end.

Skills

Communication skills

Organizational skills

Microsoft Office

Spanish language (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Angels of Care Pediatric Home Health is seeking an Afterhours Associate for a remote role with required on-site training at a local Albuquerque, NM branch. The position supports evening, overnight, and weekend operations, handling inbound calls and ensuring accurate documentation and communication for patients, families, and internal teams.

Responsibilities include first-call resolution, timely responses, and following escalation processes to maintain continuity of care.