Remote Part-Time Call Center Agent — Patient Services

Presbyterian Healthcare Services; United States; Remote; USD 23,000 - 38,000; Part time

Benefits offered by this job

Medical benefits

Dental & Vision

Wellness rewards

Job summary

Presbyterian Healthcare Services in Albuquerque, NM is hiring a Part-Time Call Center Representative (Afternoons) to provide patient-focused customer service from a home office. You will handle scheduling, referrals, messaging, and demographic updates, while ensuring first-contact resolution and adherence to quality standards.

The role requires at least a high school diploma and 1 year of office or call center experience; call center experience is preferred.

Qualifications

• High school/GED diploma.
• 1 year office/business experience.
• Call Center experience preferred.

Responsibilities

• Provide customer service for patients scheduling appointments, referrals, messaging, and maintaining demographics.
• Respond to calls routed through skill-based technology and meet quality standards.
• Maintain relationships with patients, practitioners, and partners to promote satisfaction and loyalty.
• Document processes and improvements; use research to resolve inquiries and improve service.
• Record all interactions in databases to support data analysis and reporting.

Skills

Customer service

Phone support

Data entry

Education

High school/GED diploma

Tools

Microsoft Word

Excel

Job description

Presbyterian Healthcare Services in Albuquerque, NM is hiring a Part-Time Call Center Representative (Afternoons) to provide patient-focused customer service from a home office. You will handle scheduling, referrals, messaging, and demographic updates, while ensuring first-contact resolution and adherence to quality standards.

The role requires at least a high school diploma and 1 year of office or call center experience; call center experience is preferred.