Remote After-Hours Triage Coordinator

Gentiva; Mooresville (NC); Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Career Advancement Opportunities

Telemedicine access

Job summary

Gentiva in the United States (telephonic triage) seeks a Triage Coordinator to support after-hours patient care by managing DME calls, escalating visit needs, and scheduling field nurse visits. You will work with triage clinicians and branch staff to ensure timely delivery of healthcare services and patient outcomes.

Responsibilities include coordinating care outside regular hours, maintaining records, and using CareXM/HCHB with Microsoft Office to document communications.

Qualifications

• Experience in a healthcare call center or related healthcare environment.
• Strong computer proficiency including CareXM, HCHB, Microsoft Office Suite.
• Exceptional phone communication skills with empathy and professionalism.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Good analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a team setting.
• Knowledge of home health, hospice, and palliative care services preferred.
• Associate degree preferred; healthcare experience may substitute.

Responsibilities

• Handle inbound and outbound calls related to DME, visit escalations, and nurse visit scheduling during after-hours and weekends.
• Facilitate timely and appropriate healthcare service delivery outside normal business hours, including care coordination and communication regarding medical needs.
• Support the Centralized Triage process by collaborating with triage nurses and branch staff to address immediate patient needs and follow-up care.
• Serve as a liaison between the Company, patients, and families to provide compassionate and effective communication.
• Collaborate with the treatment team to ensure continuity of care and meet patient satisfaction goals.
• Assist in implementing program objectives and maintaining department performance standards.
• Maintain accurate, non-clinical records and data entry in compliance with regulatory requirements.
• Use multiple computer systems such as CareXM, HCHB, and Microsoft Office for documentation and communication.

Skills

Healthcare call center

CareXM

HCHB

Microsoft Office

Phone communication

Organizational skills

Multitasking

Analytical skills

Independent worker

Home health knowledge

Education

Associate degree preferred

Tools

CareXM

HCHB

Microsoft Office Suite

Job description

Gentiva in the United States (telephonic triage) seeks a Triage Coordinator to support after-hours patient care by managing DME calls, escalating visit needs, and scheduling field nurse visits. You will work with triage clinicians and branch staff to ensure timely delivery of healthcare services and patient outcomes.

Responsibilities include coordinating care outside regular hours, maintaining records, and using CareXM/HCHB with Microsoft Office to document communications.