Remote After-Hours Supervisor | Care Scheduler

Home Instead - Green Bay; Green Bay (WI); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Flexible schedule

Health, dental & vision insurance

Paid time off

401(k) with company match

Paid orientation & ongoing training

Career growth opportunities

Job summary

Home Instead - Green Bay is seeking an After-Hours Supervisor to coordinate client and care professional schedules, place caregivers quickly, and maintain seamless service across all shifts from a home office in Wisconsin. You will focus on matching needs with qualified professionals, ensuring quality care and client satisfaction while upholding company standards.

Expect a part-time remote role with overnight on-call coverage, flexibility for holidays and training, and strong emphasis on

Qualifications

• Associate’s degree preferred, or equivalent professional experience.
• At least three years of supervisory experience required.
• Strong computer skills with proficiency in Microsoft Word, Excel, and scheduling software.
• Demonstrated ability to work independently, exercise sound judgment, and maintain discretion.
• Exceptional communication and interpersonal skills—both written and verbal.
• Strong organizational and time management abilities, with meticulous attention to detail.
• Proven problem-solving, negotiation, and relationship-building skills.
• Positive, resilient, and adaptable with the ability to manage multiple priorities in a fast-paced environment.
• Professional integrity, reliability, and a commitment to excellence.
• Willingness to work an abnormal schedule, including twelve-hour weekend shifts.
• Regular, predictable attendance required.

Responsibilities

• Coordinate Schedules: Manage the creation and maintenance of client and care professional schedules with a strong focus on quality matches and seamless service.
• Responsive Placement: Quickly and effectively place care professionals in response to call-offs, schedule gaps, or evolving client needs.
• Proactive Planning: Anticipate staffing needs, address scheduling challenges before they arise, and maintain smooth operations across all shifts.
• Availability & Communication: Maintain a consistent home office presence to ensure immediate responsiveness to client and care professional needs.
• On-Call Coverage: Participate in periodic overnight on-call shifts to ensure 24/7 support and continuity of care.
• Relationship Management: Build positive relationships with care professionals and clients through active listening, thoughtful negotiation, and professional communication.
• Coaching & Support: Provide guidance to care professionals on interpreting client care plans, company policies, and service standards.
• Client Introductions: Coordinate introductions between new clients and care professionals, using discretion to foster trust and compatibility.
• Efficiency & Compliance: Strategically manage schedules to maintain service hours, minimize overtime, and ensure compliance with all company and client policies.
• Quality Assurance: Identify opportunities to enhance service delivery and follow through to maintain exceptional care standards.
• Accurate Documentation: Log all communications, schedule changes, and relevant activity within the Home Instead Operating System (WellSky).
• Transportation Coordination: Arrange transportation for care professionals as needed (e.g., Uber scheduling).
• Collaboration: Actively participate in team, administrative, and care professional meetings.
• Flexibility: Provide coverage for holidays, training sessions, and other assignments as needed.

Skills

Supervisory experience

Communication skills

Organizational skills

Time management

Problem-solving

Negotiation

Relationship-building

Discretion

Independent work

Attendance reliability

Education

Associate’s degree preferred

Equivalent professional experience

Tools

Microsoft Word

Excel

Scheduling software

Job description

Home Instead - Green Bay is seeking an After-Hours Supervisor to coordinate client and care professional schedules, place caregivers quickly, and maintain seamless service across all shifts from a home office in Wisconsin. You will focus on matching needs with qualified professionals, ensuring quality care and client satisfaction while upholding company standards.

Expect a part-time remote role with overnight on-call coverage, flexibility for holidays and training, and strong emphasis on