Scheduling Coordinator

Home Instead - Appleton; Appleton (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Paid Orientation & Training

Career Growth Opportunities

Mileage Reimbursement

EAP & Office Team Support

Care Pro Café & Company Events

Job summary

We Care Senior Care/Home Instead in Appleton is seeking a Scheduler - Staff Coordinator who enjoys solving puzzles and helping others. The role focuses on creating great matches between Care Pros and clients and requires strong computer and communication skills in a fully in-person Appleton office.

Ideal candidates bring administrative, customer service, or call center experience and are comfortable with problem solving.

Qualifications

• Strong computer skills with proficiency in software applications (Word, Excel)
• Demonstrated ability to work independently and exercise good judgment
• Professional verbal and written communication skills
• Excellent organizational and time management abilities
• Attention to detail and accuracy
• Ability to quickly establish rapport and build relationships
• Proven creativity and problem solving
• Established professionalism, integrity and fairness
• Ability to navigate multiple priorities in a fast-paced environment
• Maintains regular attendance to fulfill responsibilities

Responsibilities

• Manage creation and maintenance of client and Caregiver schedules with emphasis on high-quality matches
• Operate in a fast-paced, ever-changing environment with multiple projects
• Negotiate availability and shift assignments with Caregivers
• Coordinate with Recruitment and Engagement Manager on concerns regarding assignments and hours
• Monitor Caregiver service hours to limit overtime pay
• Log activity accurately in the database
• Increase client loyalty by consulting with clients to meet needs
• Identify opportunities to increase client service hours
• Participate in Caregiver, Admin and other meetings as needed
• Perform all other duties as assigned

Skills

Word & Excel

Independent work

Verbal & written communication

Organization & time management

Attention to detail

Relationship building

Creativity & problem solving

Professionalism & integrity

Multitasking

Attendance

Tools

Word

Excel

Job description

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. At the heart of our culture is our core value: Love (v.), defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.

About the Role:

We are in search of a positive, friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you!

Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers, solving problems, and talking on the phone. This is a fully in-person position based in the Appleton office and is not eligible for remote work.

Benefits

• Competitive Pay
• Flexible Schedule
• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Paid Orientation & Ongoing Training
• Career Growth Opportunities
• Mileage Reimbursement
• Employee Assistance Program & Corporate Chaplain
• 24/7 Support from Our Caring Office Team
• Employee Perks & Appreciation Events (Care ProCafé, company picnic, seasonal activities

Responsibilities

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
• Fast-paced, rapidly changing environment, multiple projects going simultaneously
• Negotiate availability and shift assignments with Caregivers
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
• Monitor service hours of Caregiver to limit overtime pay
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
• Accurately log activity in the database
• Increase loyalty by consulting with clients to better meet their needs
• Identify opportunities to increase client service hours
• Participate in Caregiver, Admin and other meetings as needed
• All other duties as assigned

Minimum Qualifications

• Strong computer skills with proficiency in software applications, such as Word and Excel
• Demonstrated ability to work independently and use sound judgment and discretion successfully
• Professional verbal and written communication skills with the ability to listen effectively
• Excellent organizational and time management skills
• Attention to detail and accuracy
• Ability to quickly establish rapport and build relationships
• Proven creativity and problem solving
• Established professionalism, integrity and fair-mindedness
• Ability to successfully navigate multiple priorities in a fast-paced environment
• Maintain regular attendance to execute job responsibilities

We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.