Scheduling Coordinator

We Care Senior Care, Inc.; Appleton (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Orientation training

Career growth

Mileage reimbursement

EAP & chaplain

Job summary

We Care Senior Care in Appleton, WI is seeking a positive Scheduler - Staff Coordinator to match Care Pros with clients and ensure client needs are met. This full-time, in-person role requires problem solving, computer literacy, and telephone communication.

The ideal candidate has administrative or customer service background and can handle a fast-paced environment with multiple priorities while maintaining accuracy and professional communication.

Qualifications

• Strong computer skills with Word and Excel.
• Demonstrated ability to work independently and use sound judgment and discretion.
• Professional verbal and written communication skills with the ability to listen effectively.
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Ability to quickly establish rapport and build relationships.
• Proven creativity and problem solving.
• Established professionalism, integrity and fair-mindedness.
• Ability to successfully navigate multiple priorities in a fast-paced environment.
• Maintain regular attendance to execute job responsibilities.

Responsibilities

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches.
• Fast-paced, rapidly changing environment, multiple projects going simultaneously.
• Negotiate availability and shift assignments with Caregivers.
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked.
• Monitor service hours of Caregiver to limit overtime pay.
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns.
• Accurately log activity in the database.
• Increase loyalty by consulting with clients to better meet their needs.
• Identify opportunities to increase client service hoursParticipate in Caregiver, Admin and other meetings as needed.
• All other duties as assigned.

Skills

Strong computer skills (Word, Excel)

Independent worker with good judgment

Professional verbal/written comms

Excellent organization/time management

Attention to detail

Rapport-building ability

Creativity/problem solving

Professionalism/integrity

Manage multiple priorities

Reliable attendance

Job description

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes.

At the heart of our culture is our core value:

• Love (v.)
• , defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.

About the Role

We are in search of a positive, friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you! Our Scheduler is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers, solving problems, and talking on the phone. This is a fully in-person position based in the Appleton office and is not eligible for remote work.

Benefits

• Competitive Pay
• Flexible Schedule
• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Paid Orientation & Ongoing Training
• Career Growth Opportunities
• Mileage Reimbursement
• Employee Assistance Program & Corporate Chaplain
• 24/7 Support from Our Caring Office Team
• Employee Perks & Appreciation Events (Care Pro Café, company picnic, seasonal activities

Responsibilities

• Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
• Fast-paced, rapidly changing environment, multiple projects going simultaneously
• Negotiate availability and shift assignments with Caregivers
• Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
• Monitor service hours of Caregiver to limit overtime pay
• Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
• Accurately log activity in the database
• Increase loyalty by consulting with clients to better meet their needs
• Identify opportunities to increase client service hoursParticipate in Caregiver, Admin and other meetings as needed
• All other duties as assigned

Minimum Qualifications

• Strong computer skills with proficiency in software applications, such as Word and Excel
• Demonstrated ability to work independently and use sound judgment and discretion successfully
• Professional verbal and written communication skills with the ability to listen effectively
• Excellent organizational and time management skills
• Attention to detail and accuracy
• Ability to quickly establish rapport and build relationships
• Proven creativity and problem solving
• Established professionalism, integrity and fair-mindedness
• Ability to successfully navigate multiple priorities in a fast-paced environment
• Maintain regular attendance to execute job responsibilities

We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.