Remote On Call Scheduling Coordinator

No Worries Care Tacoma; United States; Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Cell phone stipend

Job summary

No Worries Care Tacoma is seeking a remote On Call Scheduling Coordinator to cover our after-hours phone line as an independent contractor (1099). When our offices close at 4:00 PM Pacific, our phone line routes to you. You answer calls, solve what you can, and get everything else to the right person on our team.

This side role fits alongside a day job, as long as you can answer promptly during shifts. You will handle after-hours calls, coordinate caregiver coverage, update scheduling data in

Qualifications

• Minimum 1 year of scheduling experience in home care or related field.
• Reliable with after-hours phone support.
• Able to use scheduling software (WellSky, ClearCare is a plus).

Responsibilities

• Answer after-hours calls from caregivers, clients, and families.
• Manage caregiver call-offs and fill shifts by contacting up to five caregivers before escalating to a manager.
• Make and update schedule changes in scheduling software.
• Route client concerns and inquiries to the right team member.
• Follow escalation steps for urgent situations.
• Log every call and provide a handoff note each morning.

Skills

Scheduling experience

Calm under pressure

Phone communication

Remote work readiness

Tools

WellSky

ClearCare

Job description

About No Worries Care

No Worries Care is a locally owned home care agency with offices in Washington and Oregon, helping seniors and adults stay safe and independent at home. When our offices close, our clients, families, and caregivers still need a real person to call. That is where you come in.

About the Role

We are looking for a remote On Call Scheduling Coordinator to cover our after-hours phone line as an independent contractor (1099). When our offices close at 4:00 PM Pacific, our phone line routes to you. You answer calls, solve what you can, and get everything else to the right person on our team. This is designed as a side role that fits alongside a day job or other commitments, as long as you can answer calls promptly during the shifts you cover.

What You Will Do

• Answer after-hours calls and messages from caregivers, clients, and families

• Handle caregiver call-offs and late or missed visits by working our call list, contacting up to five caregivers to fill a shift before escalating to a manager

• Make and update schedule changes in our scheduling software

• Triage client concerns, incidents, and new client inquiries, and route them to the right person on our team

• Follow clear escalation steps for urgent situations

• Log every call and leave a clear handoff note for the office team each morning

Shifts and Pay

• Weeknight shifts (Monday through Friday nights) run from 4:00 PM to 8:00 AM Pacific the next morning: $50 per weeknight

• Weekend shifts cover all of Saturday and all of Sunday: $100 per weekend day

• Pick the weeknights, weekends, or both that you want to cover

• Example: all five weeknights plus both weekend days pays $450 per week

• Independent contractor (1099), paid per shift, plus a $60 monthly cell phone stipend

What We Are Looking For

• 1+ year of scheduling experience; home care scheduling experience is a big plus (home health, healthcare staffing, or dispatch also considered)

• Calm, friendly, and decisive on the phone, including late in the evening

• Comfortable with scheduling software; WellSky/ClearCare experience is a plus

• Your own smartphone, computer, reliable internet, and a quiet place to take calls

• Able to answer calls promptly throughout the shifts you cover

• Clear written notes and strong follow-through

• Must pass a background check

Location Requirements

• Remote within the United States only. You must live in the U.S. and be legally authorized to work in the U.S.

• We are not able to consider applicants located outside the U.S., or applications from staffing agencies, call centers, or outsourcing companies.

• Any U.S. time zone works, as long as you can cover Pacific time evening and weekend hours.

• A U.S. address and a W-9 are required for tax reporting and the background check.

Work Location: Remote (United States)