Accounts Receivable Representative

Lithia-Home-Office; Medford (OR); Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

Job summary

Lithia Home Office is seeking a detail-oriented Accounts Receivable (AR) Representative to manage collections for service and parts customers. You will own a portfolio, drive timely collections, and deliver an exceptional customer experience.

This remote role requires strong communication (100+ emails daily, 50 outbound calls daily) and proficiency in Excel, SharePoint, and AR platforms, with a focus on accuracy and process improvements.

Qualifications

• 1+ years of Accounts Receivable, collections, customer service, or related accounting experience.
• Experience in a fully remote environment.
• Strong Excel skills and familiarity with SharePoint and AR platforms.

Responsibilities

• Manage and prioritize a high-volume AR portfolio across a large customer base.
• Communicate with customers through 100+ emails per day and a minimum of 50 outbound calls daily.
• Drive payment collection while maintaining a strong customer experience.
• Handle inbound AR-related calls and billing inquiries with professionalism and urgency.
• Analyze customer communications and proactively address key issues to reduce repeat contact and back-and-forth.
• Research and resolve service and parts billing discrepancies.
• Interpret and communicate third-party data exchanges clearly and effectively to customers.
• Maintain accurate records, reporting, and system updates (including Excel-based tracking).
• Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflows.
• Respond to both internal and external inquiries within established service-level timelines.

Skills

Accounts Receivable

Collections

Customer service

Excel

Education

High School diploma or equivalent

Tools

SharePoint

AR Platforms

Job description

Dealership:L0105 Lithia Home OfficeLithia & Driveway | Accounts Receivable RepresentativeAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies – Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.We are seeking a detail-oriented, customer-focused Accounts Receivable (AR) Representative to manage collections and support our service and parts customers. In this role, you'll serve as a key point of contact, helping resolve outstanding receivables while delivering an exceptional customer experience. You'll own a portfolio of accounts, leverage technology to drive timely collections, and contribute to process improvements that support cash flow, efficiency, and customer satisfaction.Location: Remote (prior remote work experience required)Target Hiring Range: $20.00–22.00hrWhat You'll Do:Manage and prioritize a high-volume AR portfolio across a large customer baseCommunicate with customers through 100+ emails per day and a minimum of 50 outbound calls dailyDrive payment collection while maintaining a strong customer experienceHandle inbound AR-related calls and billing inquiries with professionalism and urgencyAnalyze customer communications and proactively address key issues to reduce repeat contact and back-and-forthResearch and resolve service and parts billing discrepanciesInterpret and communicate third-party data exchanges clearly and effectively to customersMaintain accurate records, reporting, and system updates (including Excel-based tracking)Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflowsRespond to both internal and external inquiries within established service-level timelinesWhat You'll Bring:1+ years of Accounts Receivable, collections, customer service, or related accounting experienceAt least 1 year of experience working in a fully remote environmentExperience in a high-volume communication environment (verbal & written)Quickly identify key information and drive efficient resolutionWorking knowledge of Excel, SharePoint and AR PlatformsManage time and prioritization of daily items and aging tasks.Total RewardsAt Lithia & Driveway, we believe in pay transparency. The full compensation range for this position is $16.85–24.05, reflecting the earning potential and growth opportunities available within the role. Actual compensation will be determined based on factors such as experience, skills, job-related knowledge, and geographic location. Final pay decisions are made through the interview process and in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsFor a more detailed view, visit: https://totalrewards.lithiadriveway.com/High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.