Remote Collections & Billing Specialist

Pitney Bowes; Indianapolis (IN); Remote; USD 21,000 - 29,000; Full time

Job summary

Pitney Bowes is seeking a remote-based Collections Account Specialist to support high-value SendTech clients, ensuring billing and collections are accurate and timely. You will safeguard client satisfaction by resolving transactions with internal and external partners while handling sensitive financial data as part of a background screening.

The role follows a Monday–Friday 8.5-hour day shift between 7:00 am and 9:00 pm CST, with pay $18.00/hour and dependent on skills and location.

Qualifications

• 2+ years client service experience
• Prior experience in collections, account management, and/or billing reconciliation (preferred)
• Strong time management practices
• Excellent professional written and oral communication
• The ability to work independently and prioritize scheduled daily activities while functioning in a team environment
• Strong organizational skills
• Advanced Microsoft Office Suite experience (preferred)
• Strong interpersonal skills/ability to work with others
• Attention to detail; excellent problem-solving and analytical skills

Responsibilities

• Work in a remote setting with the appropriate accommodation for being in a client-facing environment
• Work a scheduled Monday-Friday day shift between 7:00am - 9:00pm CST (8.5-hour day, off-set starts within the team)
• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests
• Communicate with and maintain a good working relationship across business units at Pitney Bowes
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks
• Complete other duties as assigned

Skills

Client service

Time management

Communication

Independent worker

Organizational skills

Interpersonal skills

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Pitney Bowes is seeking a remote-based Collections Account Specialist to support high-value SendTech clients, ensuring billing and collections are accurate and timely. You will safeguard client satisfaction by resolving transactions with internal and external partners while handling sensitive financial data as part of a background screening.

The role follows a Monday–Friday 8.5-hour day shift between 7:00 am and 9:00 pm CST, with pay $18.00/hour and dependent on skills and location.