Remote Account Success Lead: Adoption & Growth

Scowtt; Kirkland (WA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Remote work

Startup equity

Health, dental and vision insurance

Career growth opportunities

Job summary

Scowtt is hiring an Account Manager to own and grow our customer success post-sale, ensuring platform adoption and measurable ROI. You will also participate in select pre-sales to onboard customers and provide strategic insights.

This foundational role blends relationship management with business strategy and tactical execution, including onboarding, expansions, and renewals, with equity and full benefits for a remote US-based candidate.

Qualifications

• 5–8 years of experience in account management, customer success or client services.
• Proven track record of growing accounts, driving renewals and customer success outcomes.
• Strong business acumen with ability to link product value to customer objectives.
• Able to work cross-functionally with Sales, Product and Engineering.
• Startup or high-growth experience preferred.

Responsibilities

• Lead onboarding kickoffs and manage steps until the customer is live.
• Serve as primary post-onboard contact for executives and stakeholders.
• Drive product adoption, engagement and measurable ROI for customers.
• Identify expansion opportunities and partner with Sales to execute them.

Skills

Account management

Customer success

Cross-functional collaboration

Business acumen

Relationship building

Tools

CRM tools

Google/META platforms

Marketing automation platforms

Looker

Job description

Scowtt is hiring an Account Manager to own and grow our customer success post-sale, ensuring platform adoption and measurable ROI. You will also participate in select pre-sales to onboard customers and provide strategic insights.

This foundational role blends relationship management with business strategy and tactical execution, including onboarding, expansions, and renewals, with equity and full benefits for a remote US-based candidate.