Remote Account Solutions Specialist

Credit Acceptance Corporation; Tallahassee (FL); Teletrabalho; USD 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work from home/remote

Medical, Dental, Vision

401k with employer match

Tuition reimbursement

Paid time off

Resumo da oferta

Credit Acceptance Corporation is seeking an Account Solutions Representative to assist customers in maintaining their auto loans and resolving delinquencies from a remote location. The role emphasizes compassionate, solution-based customer service and phone-based outreach to keep accounts current.

The position offers an above-market starting pay with uncapped monthly bonuses, benefits from day one, and ongoing training.

Qualificações

• Must have strong customer service skills and ability to handle calls professionally.
• Experience in a call center environment is preferred.
• Ability to communicate clearly and empathize with customers.

Responsabilidades

• Help customers stay current on their account and prevent delinquencies.
• Assist customers in stopping or avoiding repossession when possible.
• Handle inbound and outbound calls with a focus on problem solving and compliance.
• Contact customers professionally to collect payments and negotiate arrangements.
• Keep customer contact information up to date and accurate.
• Document interactions and follow call center processes.

Conhecimentos

Customer service

Phone handling

Call center experience

Formação académica

High School Diploma

Descrição da oferta de emprego

Credit Acceptance Corporation is seeking an Account Solutions Representative to assist customers in maintaining their auto loans and resolving delinquencies from a remote location. The role emphasizes compassionate, solution-based customer service and phone-based outreach to keep accounts current.

The position offers an above-market starting pay with uncapped monthly bonuses, benefits from day one, and ongoing training.