Remote Account Setup & Support Specialist

HRS Talent Solutions; Canton (OH); A distancia; USD 60.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private home office

Descripción de la vacante

HRS Talent Solutions is seeking a Customer Service Account Setup Assistant for a fully remote, full-time role in the United States. The position guides new customers through approved setup instructions, answers routine navigation questions, and records issues for escalation.

You will not handle passwords or credentials, and you will follow strict privacy and security protocols. The role focuses on turning initial customer questions into a clear, step-by-step start.

Formación

• Prior customer service or office administration experience helps but is not required.

Responsabilidades

• Read assigned first-use questions in the online support queue.
• Check the available account stage under approved access rules.
• Share the current guide or a specific help page.
• Explain routine navigation in plain written language.
• Record an access error or unclear instruction for a specialist.
• Keep related questions connected to one case when appropriate.
• Follow security and privacy rules for new accounts.
• A private home office is suitable for handling customer account correspondence and secure support records.

Descripción del empleo

HRS Talent Solutions is seeking a Customer Service Account Setup Assistant for a fully remote, full-time role in the United States. The position guides new customers through approved setup instructions, answers routine navigation questions, and records issues for escalation.

You will not handle passwords or credentials, and you will follow strict privacy and security protocols. The role focuses on turning initial customer questions into a clear, step-by-step start.